[PC]No answer from SUPPORT TEAM in 1 week! | Forums

[OsamuRyuu]

So I made a support ticket and sent it to the support team last Sunday 05.03.2017

Today, 1 week and still not even a reply!! Ticket no. 04481269

I would kindly ask any Admin or Administrator to solve this problem and contact the support team.
It is not normal to take 1 week to even reply to a ticket from a paying customer.

[MonkeyCharmer]

Yep same, put in a ticket on the 5th and no response

[MasterShuriko]

Same boat here, made a ticket the 2nd and havent even gotten the standard copy-paste response

[OsamuRyuu]

i think every ones left the company!!! lol shameless persons

This is simply outrageous. As a customer I feel ignored.
I was really looking forward to the game, but... not anymore

[Ezcendant]

Well in their defence I expect a good 50% of their player base have submitted tickets of one kind or another.

[OsamuRyuu]

Dear fellow "scammed" customers,

It is been exactly ONE GOD DAMN MONTH since I send my ticket asking a refund to the support staff. ONE MONTH, and the last reply they sent was on the 15th of March...

Isn't it considered ILLEGAL to SELL A INCOMPLETE / BAD FUNCTIONAL PRODUCT? And then ignore your customer?
Is there anyone else in the same situation who would maybe want to gather up and take LEGAL ACTION?





http://imgur.com/WUcgVBM

http://imgur.com/DdA81HF

[FAT_GUTS]

Ubisoft employees are worst ever! My experience! I not know how they can sleep after pissing on customers. I got reply from support after 30 days! ... well ... answer was all about "I can not help you. Can I help with something else?" ... and repete ...

Sad ... but you know. It is all about money. Not morale.