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  1. #1

    EAC Crash my game

    Hey guys,

    My eac Install himself over and over every 5 min which crashing my game.

    Eventviewer:

    A service was installed in the system.

    Service Name: EasyAntiCheat
    Service File Name: C:\Windows\system32\EasyAntiCheat.exe
    Service Type: user mode service
    Service Start Type: demand start
    Service Account: LocalSystem

    ================================================== ======================
    ================================================== ======================














    The Order goes like this:
    ================================================== ======================
    when i start the game:

    The EasyAntiCheat service entered the running state.
    ================================================== ======================





    ================================================== ======================
    2. Second state:

    A service was installed in the system.

    Service Name: EasyAntiCheatSys
    Service File Name: C:\Windows\system32\drivers\EasyAntiCheat.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:
    ================================================== ======================


    3. third state:

    The EasyAntiCheat service entered the stopped state. (Game Crash here)
    ================================================== ======================




    Trying to:

    1.Reinstall EAC + repair
    2. delete EAC from system32 and reinstall
    3. turn off the Anti virus
    4. Checked that it's approved in the firewall.


    No idea what to do....................HELP Ubisoft
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  2. #2
    have you tried running rungame.exe as admin?

    EasyAntiCheat should and would go in stop state when game closes, that also means crashes.
    but there should be no reason for it to keep installing the services every 5 mins, so it could be related to permissions, try giving run as administrator on rungame.exe a go.
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  3. #3
    Ofc i've tried to run it as Admin.

    EDIT: FIXED
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  4. #4
    Any hints on how to fix that?
    I have the exact same issue.
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  5. #5
    Ubi-Iudex's Avatar Community Representative
    Join Date
    Nov 2016
    Posts
    2,417
    Welcome, Grzehoo-!

    We have an FAQ for EAC that might be able to help with this situation. Please check it out and let me know if this keeps up.
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  6. #6
    I am having the exact same problem. Game crashes every few minutes. This has been going on since the day of update 8.

    Event viewer shows "The EasyAntiCheat service entered the stopped state." at the very moment the game crashes to desktop. I've tried uninstalling EasyAntiCheat, and repairing it. Nothing helps.

    The game is literally in an unplayable state now. I've tried sending two emails to Ubi support, but no replies. Why is this not being addressed in a proper manner? You expect your customers to just sit endlessly and wait for the problem to magically go away?

    Let the players decide for themselves if they want this anticheat feature enabled - especially when the anticheat is outsourced to an external developer that clearly is not able to make a stable and robust design. I only play with close friends anyway, so cheating is not an issue. I dont want to be forced to run even more buggy software on my system to play the game I paid (a lot of money) for.
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  7. #7
    (sorry for large font. no idea how that happened. can't edit the post.)
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