Anyone else still waiting on their game getting Delivered? | Forums

[Herro-Sama]

So yeah, as the title says anyone else still waiting? I ordered Calavera Edition last year and still waiting, can't get a tracking number or anything so I'm not sure if it's even been sent yet.

On the plus side I have friends who were kind enough to wait for me. At this point I'm just telling them my Ghost is walking to Bolivia, anyone else stuck in the same boat as me?

[Relict_Hunter]

I got an answer from a community manager (Ubikeeba) or what he is called. Anyways, i wrote him yesterday and haven't got an answer yet. Same for the Ubisoft Customer care.

You are not alone, so don't be afraid.
But i'm dissapointed and in rage that they can't manage to deliver the packages right on time. (Others got their package a week in advance, so i have no clue why we still have to wait.)

Send a PM to Ubikeeba, with your order confirmation and maybe the order number so he maybe can help you.

[Gumavarie]

You guys aren't alone. Also, they did this to many many customers during the For Honor release. It's typical Ubisoft.

Don't expect too much cooperation from Ubisoft. And don't expect any financial compensation or discounts. They'll just offer you an XP booster or the like.

[UbiKeeba]

I have learned that the best way to get this resolved is to contact support with details about your purchase including any proof of purchase that you can include with your ticket. Please just keep in mind that support is experiencing a larger than normal volume of tickets, but they are working hard to get through to everyone as soon as possible.

[Gumavarie]

I have learned that the best way to get this resolved is to contact support with details about your purchase including any proof of purchase that you can include with your ticket. Please just keep in mind that support is experiencing a larger than normal volume of tickets, but they are working hard to get through to everyone as soon as possible.

Why is it that immediately after every new release, Ubisoft Support is inundated with tickets? Hmm