Gold edition digitally downloaded and missing season pass | Forums

[ruthlessreye187]

My season pass content is missing, I know I bought it but it isn't showing that I own it. I spent $100 on this game. Pretty angry that I don't even have what I paid for.

[Chrizter]

Yeah its a big problem with the gold edition. People who ordered this on xbox have contacted microsoft, and MS said its all on ubisofts end. So ubisoft messed up here, and doesnt inform us, the customers. Not even a single word. Its just bad business practice.

[owtlawATV]

Same boat...
Bought a Gold code from gamestop... for the PS4

[storcka9]

This might explain why I don't have some things buy buddy does. Are you guys sending a ticket claim to ubisoft?

[UbiKeeba]

Please contact our support team in regards to this. Make sure you let them know what platform you purchased the game on, and send them a screenshot of your receipt if possible.

[Soules Reaper]

Also this issue is no where to be found on their List of issues/bugs they have with this game.
http://forums.ubi.com/showthread.php...pdated-March-8

[UbiKeeba]

Also this issue is no where to be found on their List of issues/bugs they have with this game.
http://forums.ubi.com/showthread.php...pdated-March-8

Customer support can assist with this issue.

[SnakeEyes34]

No they can't. I tried support and other than having to jump through a horrendous amount of hoops to prove I purchased the game they have provided absolutely nothing. This is a system wide issue that you need to address publicly and quit dodging the issue. It would also be nice if you would quit giving us the run around and fix the problem.

[Barbosa_Actual]

Having the same issues on PC. Bought the Collectors edition from the Ubi store and I have no season pass in game but it is listed in the Owned DLC list . Would like to get it be for I finish a full run though of the game. Ticket was opened