Anyone Else Get Screwed Out Of The Game? | Forums

[JacksonKnife]

I have contact them through official support, Live Chat, Twitter and Facebook. As I said before, the Live Chat was useless, and I finally got someone to answer me on Twitter for a split second, but they kept directing me to the Ubisoft Support, which has been silent. This is extremely frustrating, and I hope we hear back soon.

I did notice others on Facebook chiming in about the same issue, but it's still unclear how widespread it is.

[veritigo]

I received everything i was supposed to but the game will not play it gets to the health warning screen and the loading screen then black screens me

I had the exact same issue and was able to resolve the issue by going the xbox home screen and then selecting or navigating to the "all settings" option. I then went to to "System" under settings menu and then selected "Console info & Updates"

I then selected the Reset Console, XBOX then presented me with 3 options
Option A "Reset and Remove Everything"
Option B "Reset and keep my games and Apps"
Option C "Cancel"

I selected Option B, "Reset and keep my games and Apps"
I then waited for my xbox to reset and then setup my profile from scratch and was immediately able to play the game and get past the black screen. I previously had issues with the close and open Beta and was unable to get it to work either so I figure that had I preformed these steps a week or so ago I would have been able to play the game during the betas as well.

Hope this helps.
Veritigo

[JacksonKnife]

Just received this from Ubisoft:

"Jacob B @ Ubisoft Support
March 09, 2017 8:59 AM


Thank you for reporting this issue! I sincerely apologize for any inconvenience this may have caused you.

Unfortunately, due to an error in warehouse processing, our physical stock of Ghost Recon: Wildlands has been depleted. This issue has been forwarded up to our distribution teams for further investigation. At this time, as we have no further information.

I do apologize again for the trouble and thank you for your patience an understanding!

If there is anything further I can do to assist, please let me know!

Thank you very much, and I hope that you enjoy Ghost Recon:Wildlands and the Collector’s Edition exclusive items.

Kind Regards,
Jacob"

This is absolutely unacceptable. The whole point of a preorder is to guarantee a copy. This is the shadiest thing I've ever experienced purchasing a game.

[Ackis]

If you paid with a credit card, do a charge back.

[Ayee007]

Just received this from Ubisoft:

"Jacob B @ Ubisoft Support
March 09, 2017 8:59 AM


Thank you for reporting this issue! I sincerely apologize for any inconvenience this may have caused you.

Unfortunately, due to an error in warehouse processing, our physical stock of Ghost Recon: Wildlands has been depleted. This issue has been forwarded up to our distribution teams for further investigation. At this time, as we have no further information.

I do apologize again for the trouble and thank you for your patience an understanding!

If there is anything further I can do to assist, please let me know!

Thank you very much, and I hope that you enjoy Ghost Recon:Wildlands and the Collector’s Edition exclusive items.

Kind Regards,
Jacob"

This is absolutely unacceptable. The whole point of a preorder is to guarantee a copy. This is the shadiest thing I've ever experienced purchasing a game.

I am Shipping back the Collectors Item Today, and beginning the Charge back process with my CC company. I'm done waiting, I suggest you guys do the same.

[JacksonKnife]

I am Shipping back the Collectors Item Today, and beginning the Charge back process with my CC company. I'm done waiting, I suggest you guys do the same.

I should do the same. This is the most ridiculous situation I've ever seen purchasing a game.

[JWALL93]

I ordered my game online from Ubisoft for the TOM CLANCY’S GHOST RECON® WILDLANDS COLLECTOR EDITION DELUXE and I didnt get the game at all. I contacted Customer Support after waitting 1 hour and 30 minutes. And Ryan C says they **** separate which was never stated when I ordered and now there is not tracking or anything for the game and they have NO CLUE when they will send it. ****ing ********. I paid Extra for NEXT DAY AIR. FOR EVERYTHING Not just the figurine and the posters. GRRRRRR. Anyone Else Having This Issue? I will never order from Ubisoft again.

we all need to link emails and hire a lawyer for false advertising, theft, and a scam.

[JacksonKnife]

I wish we could get this issue added to the Known Issues sticky. Ubisoft is very frustratingly silent about this, and there has been no restitution offered. It's extremely frustrating, and I am going to contact the Better Business Bureau about it if I don't hear something soon.

[JacksonKnife]

Update: I just submitted my complaint to the Better Business Bureau. I'll let y'all know when I hear back.

[JacksonKnife]

Sorry to spam this thread, but I just heard back from Scott, the Department Manager for Customer Support in North America. He offered me digital codes both for the base game and the Gold content, and stated that they're still going to get a physical copy of the game as soon as they can. I'm satisfied with this outcome, and I'll test the codes when I get home. I hope it works out for the rest of you guys as well.