Junior Member
So I have been playing for honor since the closed beta on my pc just fine. Then a Small patch comes out a week after the game comes out and i get an error stating that the drivers arent supported anymore. Here is my system info.
Time of this report: 2/21/2017, 23:24:47
Machine name: RANDY
Machine Id: {0A2C5D48-274E-4AC8-BCFF-4B81B53CF7DE}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M17xR3
BIOS: InsydeH2O Version 1.0 A09
Processor: Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16332MB RAM
Page File: 1732MB used, 30982MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
At first i thought it was my GPU having problem's then i believe i learned that it is my Processor that is having problems. Im not 100% sure which one it is but the processor is to old to get ver 15.0 or the min req for Me to play For Honor. Ive talked to 2 different people in the support chats but have been in the queue 3 times trying to get this resolved. But the support staff have been no help. here is a chat from one of the times i have been in the chat's.
Kelvin W (2/28/2017, 8:25:12 PM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Me (2/28/2017, 8:25:33 PM): Hey Kelvin good evening
Kelvin W (2/28/2017, 8:25:56 PM): Good Night I will be helping assisting with your concern tonight
Kelvin W (2/28/2017, 8:26:04 PM): how may I help you
Me (2/28/2017, 8:26:14 PM): so as you can see by my report
Me (2/28/2017, 8:26:34 PM): the patch notes state that the problem ive been having was fixed
Me (2/28/2017, 8:26:50 PM): but i loaded the game and got the same error
Me (2/28/2017, 8:29:27 PM): so what do you make of the situation
Kelvin W (2/28/2017, 8:30:05 PM): I am looking into the problem
Me (2/28/2017, 8:30:13 PM): take your time
Kelvin W (2/28/2017, 8:34:40 PM): have you tried trouble shooting
Me (2/28/2017, 8:34:44 PM): yes
Me (2/28/2017, 8:35:03 PM): i did it with a agent b4 the patch
Me (2/28/2017, 8:35:12 PM): trying to fix it then
Kelvin W (2/28/2017, 8:37:13 PM): have you tried uninstalling and reinstalling uplay?
Me (2/28/2017, 8:37:20 PM): no
Me (2/28/2017, 8:37:34 PM): i bought the game through steam should i still do it?
Kelvin W (2/28/2017, 8:38:12 PM): yes, try uninstalling and reinstalling the program
Me (2/28/2017, 8:38:30 PM): alright ill unistall uplay
Me (2/28/2017, 8:41:02 PM): after the reinstall should i try and launch
Kelvin W (2/28/2017, 8:41:39 PM): yes now lets try it
Me (2/28/2017, 8:43:13 PM): nope didnt work
Kelvin W (2/28/2017, 8:45:26 PM): looking into it
Kelvin W (2/28/2017, 8:47:04 PM): what was the last instruction used to fix the problem
Me (2/28/2017, 8:47:37 PM): he asked if i can disable my graphic's card
Me (2/28/2017, 8:47:58 PM): and i responed yes
Kelvin W (2/28/2017, 8:48:53 PM): can you try that again ?
Me (2/28/2017, 8:49:10 PM): alright you want me to disable which card?
Me (2/28/2017, 8:49:15 PM): and then start it
Kelvin W (2/28/2017, 8:49:23 PM): graphic card
Me (2/28/2017, 8:52:30 PM): i tried it on both and they both said graphics card does not meet the minimum req or there was a error during start. Error: No Compatible Graphics adapter found
Me (2/28/2017, 8:53:38 PM): crazy idea
Me (2/28/2017, 8:53:54 PM): could this be a problem with my proceesor
Kelvin W (2/28/2017, 8:55:08 PM): is there a error code?
Me (2/28/2017, 8:55:24 PM): i mean the i7 drivers are old
Me (2/28/2017, 8:55:28 PM): well
Me (2/28/2017, 8:55:33 PM): the processor is old
Me (2/28/2017, 8:55:38 PM): and i cant get new drivers
Kelvin W (2/28/2017, 8:57:28 PM): well that could be very likely, by our products are updated with versions for updates system and processors, if your processors are outdates that could be a problem
Me (2/28/2017, 8:58:34 PM): the bad part though is my processor is so old the max driver version that it can download is 9.17.10 which is what the error code is displaying on the startup error
Me (2/28/2017, 8:58:40 PM): but
Me (2/28/2017, 8:59:26 PM): you cna download 15.0 for newer version's of i7 processor's and 15.0 is the minimum ver that for honor supports driver wise
Kelvin W (2/28/2017, 9:01:17 PM): once you have obtained a newer processor then it will work more efficiently
Me (2/28/2017, 9:02:11 PM): hold on
Me (2/28/2017, 9:02:20 PM): one thing i have to say'
Me (2/28/2017, 9:02:31 PM): it was working just fine the week the game launched
Me (2/28/2017, 9:02:42 PM): so why did this get implemented now?
Me (2/28/2017, 9:03:05 PM): like this error started a week ago after a smaller patch
Me (2/28/2017, 9:03:39 PM): why put the gate on a week after the game came out. when people had already spent money on the game
Me (2/28/2017, 9:06:34 PM): do you have any clue as to why?
Kelvin W (2/28/2017, 9:08:03 PM): I'm looking for answers
Me (2/28/2017, 9:08:08 PM): ok
Kelvin W (2/28/2017, 9:18:11 PM): if the graphics card doesn't meet the min requrements it should be recommended that you upgrade your graphics card or try to play the game on a PC that meets the requirements
That ending in all honesty made me salty. I have the min req but the drivers cant be updated.I played the game on low settings at 60 Fps. I love playing for honor Ive purchased micro transactions and have already invested over 250 hrs in the game across pc and ps4. But to no avail as this problem been fixed. Ive tried trouble shooting. Ive tried emailing for help, chat support for help. But as you can tell ive received no help. They tried ill give them that but it didnt help. So now i turn to the forum's if anyone out there can help please do so. I just want to play one of my most favorite games. Thank you.
Junior Member
