[Missing Content]Purchased R6 credits, not received | Forums

[Canada_1]

Hey guys,

I bought 2670 R6 credits on the 23rd of February, I made a ticket and it's still been weeks of waiting, Everytime I talk to live support (since that's the only way to get a response) they just keep telling me to wait. Honestly I'm so sick of waiting to the point of not wanting it anymore, can I just have my money back?

[ZoooMen]

i paid the same price in the 19th of February and i'm still waiting for my credit. I need refund i don't need credit anymore. I'm really disappointed.

[ahousuke]

wow, ive been waiting since the 1/3/17 and thought i had it rough, i did submit a ticket tho Case Reference # 04457754 Date Created 01/03/2017 @ 04:38

Its only been 8 days for me and ive started thinking about how to get a refund though steam and send a complaint to both steam and ubisoft.

[f-ke]

So, its been two weeks since i contacted support via email & facebook and i still haven't received my r6 credits or even answer from your support. It would be nice if someone could answer me from your support.

[BeyondTheMatrix]

2 Weeks? This is just ridiulous.
It's sad that Ubisoft doesn't care about it's costumers. It's not like this credit bug is a new thing either. I found threads from 2015, pointing out the exact same problem.
However, I'll be calling the support in a few days if they don't respond to my e-mail. I heard it's more effective, but to be honest, i doubt it.

[Svensson.]

I bought my R6 Credits exactly 1 week ago. I didn't recieve them straight away and I waited untill monday and there was no response from the support so I decided to call the ubisoft support center. After 5 min of talk my ticket got changed to "escalated". Waited another day and then I had my credtis. And everyone that says that ubisoft is a ****ty company, imagine yourself running one of the biggest companies in the world that makes games. Are you really expecting that there is NEVER going to be any problem what so ever? If you think that you are just stupid. They are trying to answer all the support tickets but there are INSANE amounts of tickets being sent in everyday. But if you are going to yell at them and tell them that they suck you don't even deserve to get your credits at all. Call the freaking support if you really want them and explain the situation otherwise deal with it. Just pathetic to see all of the people raging like kids in the forum and from what I've seen NO ONE has called them, just sent in a support ticket.

[Canada_1]

So I just called them and an automated message saying any problems outside of account access should be taken to the ubi support page.... Not much use in that now is there?

[VaRkONi.]

Purchase R6 credits not received

Give me my credits and I'll deal with my bank

hello

purchased 14 days ago R6 credits and didnt get it..(purchased in game)
waiting for response!

600 Rainbow Credits

4.99 EUR


Date: 23.02.2017
Order ID: 6661085
Payed with: Steam

[Gwynbleidd]

Hey there, welcome to the forums!

Have you submitted a ticket to our team to have these checked into and added for you?

[altbacheBuebli]

Guys I have found the Solution! I just went to Ubisoft Support site, changed my region to United States of America, contacted Livechat and waited for approximately 50 minutes and that Guy on the chat solved my problem in like 5 minutes, I have received my Credits now!
Oh and it's even faster when you already have a picture of your purchase ready for the guy in the chat.