[Missing Content]Purchased R6 credits, not received | Forums

[TBG.svkTomin]

Hello, so few hours ago i bought 4920 R6 Credits, but i still did not recieve it. I thought it was some kind of a bug, so i bought Credits for 5€, but i recieved those points in a seconds. Can you help me?

Thank you

[UbiCovah]

Hey, TBG.svkTomin!

The only transaction that is showing up on our end is the one that completed successfully. Apologies for the inconvenience.

Thanks

[TBG.svkTomin]

So what happens now? My money was already sent...

[UbiCovah]

Most likely, this is an authorization hold. Please contact your financial institution for more information.

[TBG.svkTomin]

Hello, so i contacted my bank and they told me, that the payment was all right, and now it is waiting for your bank.

[Ubi-Woofer]

I see two recent successful transactions now on your account, TBG.svkTomin - one for 600 Credits, and one before it for 4920 Credits as you mentioned in your original post.

I'm assuming that this means that you have now received the full amount of Credits that you purchased? I do apologise if there was a delay in the delivery of the Credits.

[suuziG]

am i the only one having this problem? i cant buy credits or any digital content. both options are greyed out.

is it just me or does anyone else have this problem aswell?

[UbiYubble]

am i the only one having this problem? i cant buy credits or any digital content. both options are greyed out.

is it just me or does anyone else have this problem aswell?

Hi SuuziG, welcome to the forums!

That has to be frustrating to deal with, so what I'm going to do is send your thread over to the Support sub-forums so our team there can help you out!

[suuziG]

well thank you

[Ubi-Redbeard]

well thank you

Can you please create a case on the support website so we can look into this for you?

Please provide your case number, once it has been created.

Thanks.