[Missing Content]Purchased R6 credits, not received | Forums

[Hayashii_FXX]

tambem apareceu para mim,porem comprei com credito da
carteira steam

[UbiShikallum]

tambem apareceu para mim,porem comprei com credito da
carteira steam

I replied on your thread, can you check that out?

[Frappe_]

I have the exact same issue its been 24 hours and no reply from ubisoft even though steam and my bank confirmed the transaction, I need help on this issue as well.

[UbiShikallum]

I have the exact same issue its been 24 hours and no reply from ubisoft even though steam and my bank confirmed the transaction, I need help on this issue as well.

Hey,

I can see that you just connected through chat, are you able to add your launcher logs to the ticket that was created. We will need to escalate this to the game team:

launcher_log.txt located in "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs"

[NoahXprshuN]

Yeah nah, I think i'm going to contact my lawyer soon if I do not get what I PAID for it has been 24 hours I log back and i still have NOT received what I PURCHASED And I don't care if bumping is against the rules you people stole my money.

AND ontop of all this BS the customer service is NOT HELPING ME!

[UbiMorning]

@NoahXprshuN Your ticket has been sent to the proper team for investigation. You should get a response within the next few days regarding this issue.

Please note if you continue to bump the thread like you were earlier, we will place an infraction on your account for breaking forum rules. I completely understand this may be a frustrating issue, but I assure you the shop team are working to resolve it for you. We appreciate your patience as the team is working through it. Thank you for checking back in on this issue.

[Bush_911]

I've already opened a ticket about this issue, however I wanted to stress that I didn't receive my credits that I purchased due to an error during purchasing. I've submitted my proof of purchase through the ticket. However, I'm a bit confused as to why on earth support tells me to wait 48 hours before they can do anything. It's been a full day now so far and I've still yet to receive my credits. Is there no possible way for Ubisoft to check a simple issue where I didn't receive my credits and allow me to retry the transaction, or perhaps give me my credits that I purchased and expected to receive instantly? I feel like this is a huge hassle for me to go through when it's such a simple issue. Given the response times of the escalation team could take a whole week before I even get a response, very inefficient in my opinion.

[NoahXprshuN]

Bro i'm having the same problem, and there are a large amount of other people having this problem too, I just got done talking to friends in-game saying they had this problem. But APPARENTLY " There is no problem with the ingame store " So we're forced to wait days for responses. This whole situation is very sketchy.

[UbiMorning]

Hey there! Please note the 48 hour message means a reply may take up to 48 hours.
Unless you are referring to the fact you were told to wait 48 hours before attempting to purchase something, which is related an issue where your account was put on hold due to failed purchase attempts. Your ticket was passed on to the proper team for investigating. If you do not hear back within 2 days, you can send me a DM with your ticket number. I completely understand your frustration, and ensure you the team is working to resolve this for you.

[paradise1213]

every time i go to the store to buy any, it asks me to switch my store then proceeds to say its unable by saying "The store is currently unavailable, please try again later"