[Missing Content]Purchased R6 credits, not received | Forums

[Veteran-.]

Hello Ubisoft , i have a problem that i cant buy r6 credits in my region (Middle East)


i travel to Australia and i buy r6 credits ,

http://prntscr.com/oacdte

[Veteran-.]

cant buy r6 credits for like 5 months

http://prntscr.com/oacdte

[Ubi-Redbeard]

Hey,

Can you please create a case on the support website so we can look into this for you?

Thanks

[Ubi-Redbeard]

Hey,

I'm closing this thread as a duplicate of your other.

Thanks!

[UbiMorning]

Hi HyperPE! I have found your support ticket regarding this issue. The R6S team are still investigating this issue. If an update becomes available, you will be sent an email via your ticket. Please note that our ticket system automatically closes 4 days after the last response, so it will auto close. You can open it back up any time you have any further information. Thanks for checking in!

[Prime.-]

I would like to express my problem. On 12/07/2019 I had purchased 20 euros of R6 credits that never arrived. I opened a myriad of tickets in the support (very badly managed), I contacted several ubisoft agencies, they always told me to wait but nothing was ever solved. I would like to request a refund or at least the delivery of what I purchased. Here are the proofs of the purchase. [Redacted]
What we want to do? We keep fooling ourselves or what? I want my money back or the credits in my rainbow six siege account.

[UbiMorning]

Hello Prime.BTX! I see you already have a ticket about this issue, and it has been passed on to the correct team. You should get a response via your ticket once one is available for you. Thanks for reaching out!
Please do not open multiple tickets about the same issue, as it will not speed up the process and only slow things down further for the team as a whole. We understand your frustration and urgency, and appreciate your patience as the team works to resolve this for you.

[NoahXprshuN]

Title says it all, Purchased coins with MY debit card on MY account to find out " There is suspicious activity, so we're going to take your money and make you wait until we can verify" B.S, Can't get in touch with customer service so I'm posting on here.

[NoahXprshuN]

bump

[UbiMorning]

Hi NoahXprshuN! Bumping threads is against the forum rules. Please refrain from doing so.

Please follow this FAQ regarding missing credit purchases. We cannot assist with missing credits over the forums, as this is handled via a ticket. Please open a ticket with proof of purchase for your credit pack, and the team will investigate it for you. Thank you!