[Missing Content]Purchased R6 credits, not received | Forums

[BrokeButBallin]

I have the same problem. It's just locked. For over a week. I just started playing and I want to unlock new operators but Ubisoft don't want my money.

[Ubi-Karl]

Hey guys!

Thank you for contacting us.

In this particular instance, I would like to ask you to submit a support ticket by going to our support website, logging in and selecting 'Contact Customer Support' and provide relevant information regarding your issue. These issues are being discussed on individual basis and therefore that would be the only way going forward.

Once this is completed, please advise your ticket number and we will forward to one of our teams who will review your case and will get back to you

[Que.Bom]

I have had the same problem for roughly 4 months and this case is still being investigated!! Ticket number: 08024070

[Ubi-Orion]

Hey there!

We're going to need to check your Ubisoft account to see if we can figure out why this is occurring which we cannot do via the Ubisoft forums. Can you head to our support website and submit a ticket so we can take a look?

[VelocitaOfLight]

I just purchased x1 2670 Rainbow credits but i didn't recieve it. Still waiting this for hours. Please check this method as fast as possible.
Notes : I pay with steam account. Invoice here : 3534672059127953121
================================================== =============
Invoice Image :
https://drive.google.com/open?id=1Z0...PWXB8iYJrJbBn_

[VelocitaOfLight]

In game interface here (PC)
https://drive.google.com/open?id=14z...bZc-5XeepCy1c7

[Ubi-Karl]

Hey VelocitaOfLight!

Thank you for contacting us.

In this particular instance, can you please visit our support website and submit a ticket by logging in and selecting 'Contact Customer Support'. Additionally, if you could also attach a screenshot to your ticket, showing a record of your purchase as per following FAQ steps.

Once that's done, let us know your ticket number!

[HyperPE]

same problem here since burnt horizon release I cant buy currency pack

my steam overlay is active and Uplay overlay is active help me pls...

[Ghosts2045]

I am still having it. Contacted xscolla but nada

[UbiGabrinth]

Hello, Ghosts2045. For issues relating to in-game purchases I recommend reaching out for support on our website. We can't directly assist with such issues on the forums.