[Missing Content]Purchased R6 credits, not received | Forums

[Ubi-Gumdrops]

Hey Dario_FTG, sorry for the delay in getting to your thread and welcome to the forums.

In order to investigate this further, I'd like to invite you to create a support case through our portal. Please let me know the case number once submitted so I can pass it along to the right team ASAP.

[elimiNate947]

For some reason I can't buy R6 credits from Uplay store for third day. I have this error The store is currently unavailable please try again later. Any advice? Because I tried almost everything.

[Ubi-Redbeard]

Hey,

Can you please create a case on the support website so we can look into this for you?

Thanks.

[Le.Grv]

Dear Ubisoft Team,
I'm unable to buy Digital Currency in Rainbow Six Siege since past 2-3 weeks now. The store shows that we are unable to process this transaction, please apologize for the incovenience. I'm just having a really hard bad luck since I got 24/25 packs of the Six Invitatational Collection and still didn't get the only thing which I want - The Universal Skin. The Ubisoft support are saying the same reason for days that it's being investigated and they don't have any ETA. Literally just need 300 credits more to get the only thing I wanted. Is there any way to get the credits somewhere apart from Steam? Please tell me if there's any solution to this.

[Le.Grv]

Dear Ubisoft Team,
I'm unable to buy Digital Currency in Rainbow Six Siege since past 2-3 weeks now. The store shows that we are unable to process this transaction, please apologize for the incovenience. I'm just having a really hard bad luck since I got 24/25 packs of the Six Invitatational Collection and still didn't get the only thing which I want - The Universal Skin. The Ubisoft support are saying the same reason for days that it's being investigated and they don't have any ETA. Literally just need 300 credits more to get the only thing I wanted. Is there any way to get the credits somewhere apart from Steam? Any solution is appreciated. The event ends in 2 days and it's time-limited.

[UbiMorning]

Hi Le.Grv! This is a known issue the Siege team is currently investigating. We strongly recommend these connection steps to see if this may help you access the store.

[Ubi-Viral]

Hey! Sorry to hear about this.

Please make sure you have Steam Overlay enabled, this should resolve your issue.

If by chance the issue still remains, please create a support ticket and provide launcher_log.txt from the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

You can find steps on how to submit files here.
Once provided, we will escalate your support case to the R6 team.

Thank you.

[Le.Grv]

I have uploaded the log. Please refer to case number 07907144
Thank you.

[UbiShikallum]

Thanks for adding your logs, we will get back to you as quick as possible.

[Unicorns_Stink]

I have the game through steam, where can I get r6 credits from?

I have this problem where I don't have the shop tab in uplay - https://gaming.stackexchange.com/que...op-tab-missing.

And https://store.ubi.com has all in-game currencies except for r6 credits.

Also in-game shop in r6 says that "this section of the in-game store can't be accessed at the moment."

I want to buy 1440 credits, what would the price be. Because if it's around 25 eur I'd rather get the r6 deluxe pack.

I have been trying to contact ubi support for a very long time now.