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  1. #301

    Purchased r6 Credits not loading

    This was addressed and the solution was to submit a ticket. I have tried multiple times and if I dont get the "no agents online" message, the ticket page just sits and loads. I dont know where else to go. No replies on reddit, twitter, or facebook.
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  2. #302

    Same problem

    I have the exact same problem, though I havent even gotten the no agents online message. I'm stuck in constant loading when i try to submit a ticket. I also have not received my 4 free outbreak packs.
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  3. #303

    Same problem

    I buy r6 credits and i dont have it what happen
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  4. #304

    Where is my R6 credits

    The problem is i buy 10 dollars in r6 credits and i dont have it
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  5. #305
    Good luck trying to get in contact with support. says it could take up to 48 hours for a reply, and its pretty much been three days for me. horrible service. I have not got what I paid money for. bug or no bug this is something that's completely unacceptable. I cant even use the ****ing support chat. To not give you what you pay for is borderline illegal.
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  6. #306
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,775
    Hey,

    What platform are you trying to buy the credits on? Are you still unable to purchase them?
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  7. #307
    I got normal access to the shop today. Was it a temporary issue?
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  8. #308
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
    Join Date
    Sep 2017
    Posts
    2,775
    Hey,

    Please can you send a DM with your proof of purchase for the credits to our Facebook or Twitter support pages and they'll look into this for you if you still don't have them. I apologise for the delay.
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  9. #309

    Need refund for R6 Credits

    I accidentally bought all year one operators set when i wanted to click cancle button I lost for 2400 r6 credits can u please refund my credits so i can buy outbreak packs please.
    Sorry I do not speak English very well.
    ---------------------------------------------------------------
    1.) I bought currency pack 6000 R6 Credits + 1560 (10/3/2018)
    2.) I bought all year two operators set
    3.) I'm checking all year one operators set but I have 4 operator (Capitao, Echo, Buck & Blackbeard) I want to click cancle but I missclick. (I want to refund 2400 R6 credits)

    T:hank You
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  10. #310

    how long does it take to get a response?

    I just wanted to know when i would get a response to my thing my report number is 05989803
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