[Missing Content]Purchased R6 credits, not received | Forums

[ubi--unicorn]

Hey Dracored23x! Please create a ticket with that receipt and someone will be able to assist you

[qtoney_26]

I’ve been waiting for my R6 Credits to come for 3 days what’s wrong Ubisoft plz help me

[Matt_u_E]

My ticket number is 05705701 and if you need proof of purchase i cam send you that.

[Matt_u_E]

About two days ago i purchased 2670 r6 credits but did not receive them. I then tried all the suggested fixes but none of them worked sadly. I would be grateful if i could get my credits. If you need me to show proof of purchase i can and my ticket number is 05705701

[UbiScared]

Hey Matt_u_E, someone from support will be with you soon. One thing that can be done to move the process a long quicker is to also upload a screenshot of the purchase receipt to the ticket. Outside of that, you should have your R6 Credits on your account soon.

[lightning_arod]

Purchased R6 credits on January 6th. My credit card was charged twice and the credits are still not showing up. I have a case number but have yet to be contacted about the issue. Would appreciate if someone could look into it. Thanks so much!
Case # 05701300

[Ubi-Keo]

I am sorry to hear that you have not received your Rainbow Six Siege credits.

I have replied to you support ticket, please reply with the information requested and I will look into this for you.

[Ginjakilla1015]

Had the same thing happen to me

[UbiScoobyDoobs]

Hi, @pellty666! We are happy to look into this for you! Please create a support ticket and one of our technical support agents can check your account. Please also provide an uncropped image showing proof of purchase for the Year 2 Season Pass. Thanks!

[UbiScoobyDoobs]

Hi, @Ginjakilla1015! Please create a support ticket and include an uncropped image showing proof of purchase for the Season Pass and one of our support agents can help you out! Thanks!