Community Manager
Junior Member
i bought 1800 rainbow six siege credits using steam wallet money, and accidentally logged in to an alternate account when completing the transaction, is there anyway i can transfer these credits or receive a refund?
ps: the alternate account DOES NOT have a copy of R6 on it
Community Representative
Thanks for posting QLMMaster,
I'm not sure what the procedure on this would be, but your next step should be submitting a ticket to our Support Team, they will be able to look into your accounts and hopefully help you.
You can fill out a ticket here: Support.ubi.com
Member
There is a sticky at the top of the forum which says to NOT post account related issues here. If you have reported to support and they haven't responded in a reasonable time then post here with your ticket number and what has happened so far. But make it clear so the forum MODS don't give wrong advice.
Junior Member
Hello
I've purchased 1200 credits twice a day before but I still haven't got any of them.
Ubisoft
Dear customer,
Thank you for your purchase on Rainbow Six Siege.
Your order information
Product and description
Quantity
Price
1200 Rainbow Credits
1
9.99 EUR
Total: 9.99 EUR
Your new balance is: 50 Uplay Units
Date: 07.04.2017
Order ID: 8042884
Payed with: Steam
Your payment has been processed, your product will be delivered shortly.
Please keep this receipt for your archives.
This order is subject to Ubisoft's terms of sales.
Ubisoft
Dear customer,
Thank you for your purchase on Rainbow Six Siege.
Your order information
Product and description
Quantity
Price
1200 Rainbow Credits
1
9.99 EUR
Total: 9.99 EUR
Your new balance is: 50 Uplay Units
Date: 07.04.2017
Order ID: 8040977
Payed with: Steam
Your payment has been processed, your product will be delivered shortly.
Please keep this receipt for your archives.
This order is subject to Ubisoft's terms of sales.
I also sent you a mail yesterday but still haven't got any response.
Case Reference # 04651233
Date Created 07/04/2017 @ 21:59
Platform PC
Game Rainbow Six: Siege
Category Ubisoft Store
Ubisoft Staff
Hi there!
Go ahead and submit that proof of purchase via live chat option under "My Cases" so we can get that looked at! If this is not available to you, send that to us via FB PM or Twitter DM, and we can take a look!
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport/
Thanks!
Junior Member
I spent ten dollars on Siege through Steam. I have sent a ticket to customer support, but I have not received a response in two days. A message telling me to wait 24 hours was sent to me, but it has been 48 hours. Could Ubisoft please give me a response? I am getting annoyed by this waiting.
Junior Member
Why is this not fixed, i bought 2400 credits from steam and nothing happened, apart from the money going out of my account of course, Not only this but I have noticed that Ubisoft seem to have no web chat function that i have seen that is obvious. Come on Ubisoft sort this out.
I have verified my game files too, nothing.
Junior Member
I don't understand this nonsense. A multi-million dollar company gets $20 of my real money and can't deposit a non-existent currency into my account within a reasonable amount of time? If anything it should be within seconds so the purchaser can't regret their choice of spending real money on cosmetics that don't even affect gameplay. Now that I've had a few days to ponder what I actually could have purchased with that twenty dollars, I definitely just want a refund.
Junior Member
