[Missing Content]Purchased R6 credits, not received | Forums

[Ubi-Spud]

Hey Foxtrox420, thanks for reaching out!

It can sometimes take up to 24 hours for your credits to appear, so you may need to wait a little longer...If the Credits are still missing after 24 hours, feel free to update your support ticket and we will investigate further.

I appreciate your patience!

[UbiCovah]

Hey, ChadGodOfAnime!

Sorry to hear that you did not receive your purchase. We are currently investigating your case, 10326712. Your regional support will contact you with an update as soon as possible. Apologies for the inconvenience.

Thanks

[Foxtrox420]

Yeah I've updated my ticket again since I still haven't gotten the credits til now

[UbiMorning]

Moving to Player Support!

[Waifu.-]

I bought 600 R6 Credits yesterday and I still haven't gotten my credits yet? Can anyone help? I diden't recive any receipt from ubisoft on my mail box only from steam.
Here is the receipt : 3897234032948339110
Ticket : 10345323
I have waited 24h

[UbiCovah]

Hey, Waifu.-!

Thanks for providing the case number, 10345323. Please understand that a store specialist will need to review the transaction, and your regional support team will contact you as soon as possible. In the meantime, we appreciate your patience and understanding.

Thanks

[dylanteo0405]

Hi i am also missing 2700 R6 credits which i purchased through steam. What should i do?


Invoice: 1620664954241875876
Date issued: 17 Dec, 2019 @ 6:10pm PST
Payment method: Steam Wallet

[Ubi-Baron]

Hi dylanteo0405

I responded to your post in the main thread on this here

[AWEEEEEE]

10316242 , i ve paid for my credits from 8 days but i havent received them , pls help me

[Ubi-Trippn]

Hi Echo4niner,

As I mentioned in the other post. the case is escalated to be investigated by a specialist. there is nothing I can do to speed that along.
Please await a response to your case, you will get an email to let you know when that happens.

Please do not update the case again in the meantime as that will interrupt the escalation and the process will need to be repeated taking longer to get you a resolution.