[Missing Content]Purchased R6 credits, not received | Forums

[Ubi-Swaggins]

Hey paradise1213,

I am sorry to hear you are unable to access the in-game store.

Have you created a support ticket on our website?

[NOT_A_DRONE]

Yes he just did! Fix your shop ubi

[Ubi-Woofer]

Yes he just did! Fix your shop ubi

Hey NOT_A_DRONE, thanks for responding to the thread. If you are affected by this issue, can you confirm which platform you are playing on?

Please rest assured that this is an issue we are aware of and that the devs are investigating. I do apologise for any inconvenience caused.

[kens031064]

I've already opened a ticket about this issue. My ticket no. is 09533503. Can anyone help me with this problem?

[Ubi-Viral]

Hey, kens031064!

Thank you for getting in touch and sorry to hear that you have not received your credits. As this is an issue that involves data protection I have responded to you on your support ticket.

You can check the emails linked to your Ubisoft Account for a reply.

Thank you.

[ShankaraPL]

I bought 600 credits and didnt receive them, sent a support ticket with proof from paypal that the transaction went through and still no reply or no credits thanks for being the best support!....

[Ubi-Karl]

Hey ShankaraPL!

Thank you for reaching out to us and I am sorry to hear about this issue you're dealing with as I can certainly understand it may be a little frustrating one.

I have reviewed your case and can confirm that your case has been passed on to a dedicated team who will review this and will get back to you as soon as possible.

[hegsc98]

Bought credits but havent received

Ticket number is 09770456

[UbiGabrinth]

Thanks for making a ticket with our team! I can't help with this directly other than letting you know that I don't personally see a successful credits purchase in your account made after September 3.

[hegsc98]

Thanks for making a ticket with our team! I can't help with this directly other than letting you know that I don't personally see a successful credits purchase in your account made after September 3.

Hey there Gabrinth,

I purchased through steam and enough money was added to my steam wallet prior to buying from the R6 ingame store. I have a confirmation email from steam saying I have purchased the credits (can provide screenshot if needed), however I didn't receive the confirmation email from ubisoft. Any chance you can have a look?