[Missing Content]Purchased R6 credits, not received | Forums

[UbiMorning]

Hi r3s3aRch.-! I was able to locate your ticket. I reached out to the Siege team for an update on the investigation for your issue. You should get an update over your ticket once one is available.

[Levia-tan]

Hi Hyp3rJbizz1e! Please note that if you are referring to the 600 R6 Credits from the Year 4 pass, those credits were applied when you redeemed the Year 4 pass on your account. What platform do you play Siege on? Do you have the Year 4 Pass?

I dont get my 600 R6 credits too

[UbiMorning]

@Levia-tan For this issue, we are asking players to either reach out to the social media team on Facebook or Twitter with proof of purchase, or submit a ticket with proof of purchase for your Year 4 pass attached. Once you've made a ticket, you can reply back to this thread so we can check on your ticket for you.

[Aorio.]

Hello I have a steam version of the game and few countries in Asia like India and Vietnam are facing this issue. Apparently its only for steam versions since both are uplay accounts are ok and I can purchase stuff on them. I have been having this issue since late december and I have already submitted a ticket back on January 27th they escalated this issue in 1 day but I have not heard back from them. I need help. I was not able to buy credits for Invitational packs aswell. Which sucks, I want to buy the hibana and bandit elite( when it comes out) but I dont think this will be fixed. I am begging you please give me a second way to buy credits this is really frustrating for everyone. I have invested alot into this game. Both time and money. Here is the screen I am getting when I try to acess the shop.

[Aorio.]

[Ubi-Karl]

Hey there!

Thank you for contacting us.

I have reviewed your account details and can see that you did create a case indeed and it has been escalated just as you suggested.

Please note that this is a lengthy process and we are unable to advise you on how long it may take for us to review it as it depends on a number of factors. We would be unable to provide you assistance regarding this issue on forums and we would suggest you to create a case, which is something you have done already.

I will try and see what can possibly be done in order to speed up the process so that you would get a response from us sooner rather than later.

Thank you for your patience!

[Soul_Reaper0_0]

having same issue since 2 months!! Still no solution from Ubi. I am from India and couple of my friends are having same problem.

[Ubi-Spud]

Hey Soul_Reaper0_0!

If you are experiencing a similar issues, please create a ticket and we will investigate this further for you. This is because we will need to take a look at your account, which would not be appropriate for a forum thread.

[Pyridic]

I have been trying to buy r6 credits for the new rainbow is magic event and it is not letting me buy them. I have tried using both credit cards and paypal but neither work. Whenever I get to the proccessing payment screen it says "Your Payment Has Benn Cancelled". Any fix?

[Tameem-1991]

The currency pack and the digital content both are locked for some reason and it's been more than 1 week i have the game from steam my friend have the game from uplay and the currency pack and the digital content are available for him any solution for the problem ?