[Missing Content]Purchased R6 credits, not received | Forums

[MayaHeadHurts]

I am experiencing the same issue as several other posters. Purchased R6 Credits but have not received them on the account.

If customer support reaches out, I will PM order information - rather than post it publicly

[UbiInsulin]

Hi MayaHeadHurts! Open a ticket at https://support.ubi.com by logging in, scrolling down, and clicking Contact Customer Support. One of our technical support agents will be able to assist on your behalf. You can also go to Ubisoft Support Twitter or Facebook. Send a DM or PM and attach screenshots showing your proof of purchase. We won't be able to resolve this issue through forum PMs. Thank you!

[timphd]

Same issue as everyone else, bought 2600 r6 credits a week ago, still nothing lol. Please help

[MayaHeadHurts]

Hi MayaHeadHurts! Open a ticket at https://support.ubi.com by logging in, scrolling down, and clicking Contact Customer Support. One of our technical support agents will be able to assist on your behalf. You can also go to Ubisoft Support Twitter or Facebook. Send a DM or PM and attach screenshots showing your proof of purchase. We won't be able to resolve this issue through forum PMs. Thank you!

Thank you for the advice on where to go. I will try those methods.

[Lupanbaise]

So i bought 2670 credits two days ago and didn't receive anything, i contacted the support with a screenshot that proves that i bought the credits and the support answer was : "Sorry for taking so long, could you please send us a proof that you bought the credits ?"

I sent it AGAIN and then... nothing. Still waiting for my credits and for an answer.

[Zoro]

Hey Lupanbaise,

Sorry to hear you've experienced this so far.

If you'd like to share your Case # with me I can try to get someone on your issue ASAP.

[Lupanbaise]

My case number is 04542900 , thanks for your fast reply on this thread.

[UbiGabrinth]

Hi there! I looked into this for you, and the purchase that you made for 2670 Rainbow Credits didn't finalize. Any charge on your bank account was a pending charge. That charge, depending on the bank, will be removed after 7 to 10 business days.

I would recommend trying to purchase again if you'd still like the credits! If you continue to have issues, I'd recommend making a support ticket by going to our support page, scrolling to the bottom, and clicking "Contact Customer Support".

[Squany_]

Im missing my 600 R6 Credits after i bought the Starter Edition. What can i do to fix that? My ticket is still pending and i really dont wanna play with just 1 operator.

[don.hasbulla]

I bought 600 r6 credits but there is no credit in my account
here is my ticket number 04599820