[Missing Content]Purchased R6 credits, not received | Forums

[Canada_1]

Yup, bought mine on the 23rd of last month. Still nothing. Contacted live support numerous times, all they basically say is we put you in queue, now please wait.

[Canada_1]

Nope, you won't be seeing the credits for a while, I don't even know if you'll get them at this rate to be honest man.

[Zoro]

Hey Content-Cop,

Can you share your Ticket Number with me? I will try to get someone on it asap for you!

Thanks for posting!

[Hog-Squeezer]

Was charged for 600 r6 credits and did not receive them unlike all the other times I have purchased them. I was also already charged for the credits from my account too.
Quantity

Price

600 Rainbow Credits

1

4.99 USD

Total: 4.99 USD


Your new balance is: 65 Uplay Units

Date: 15.03.2017
Order ID: 7388470
Payed with: Steam

Support CASE NUMBER
04549373

I was connected to their live chat and after the guy mentioned he would look at my account the chat got disconnected surprisingly....

[ahousuke]

Dozens of posts on the forums from people that have not received their credits after the money being taken all being fobbed off, myself included.

Bought credits via steam wallet on the 1st, posted ticket on the 2nd. No reply besides the automated confirmation.

[Canada_1]

Hey Content-Cop,

Can you share your Ticket Number with me? I will try to get someone on it asap for you!

Thanks for posting!

I'm also having the same issue, mind helping me out too? My ticket number is: 04420414

Thanks man

[Lupanbaise]

I agree with you, this is a ****ing joke.

[Duecut]

As I promised to update this post.

Starting steam today started a 400Mb update to Rainbow 6, once its was completed I logged into the game and the funds are now available, so I can consider this resolved in my case.

I sincerely hope that this error was brought about because of the update, however their Customer service still stinks, I still haven't received an email informing me that the error has been corrected (which was promised by the Customer Service agent)

I recommend to anyone that is still waiting on this issue to be resolved to make sure you get your support ticket escalated as there are still a few posts on here complaining about this issue that haven't followed up on the support ticket.

I'm still not sure whether I will buy ingame again, but before I do I'll be checking the this forum to see if the issue still around.

Thanks for your time

Duecut

[Dummbledora]

You said it was not an isolated thing which is completely true. I put stuff on the forum (I assume you saw it, it was a couple of days ago), and got no response other than other people saying it affected them too. I talked to Its_Epi on reddit and they just said:" Make sure they have proof of purchase." I contact support and get no response, the call line was also s*** and after ~30 minutes i gave up. It has been ~half a week and I have received no official response, other than Its_Epi whom I am sincerely grateful for because they must get it alot of it (but I still got no actual help as I put all Ubisoft details relating to the incident into the support email).

After the update I still don't have the credits.

Do you want to know the funny part? the automated email took half a day.

[Gumavarie]

@UbiEpi / Ubi-Zoro

Give us an explanation as to how this is going to be remedied. As the Community Manager, picking and choosing which issues to address is unacceptable.

I'll await your response, and will bump this until same is received.