Junior Member
Case no. 04434290
Hello everyone,
So I would go as far to say that I am a bit of a tech head and I know my way around trouble shooting for games for a long time but after installing For Honor and playing it for a couple of days, my system has started crashing to black screens " x2 monitors 1920x1200 " and I am forced to power down the system manually.
Now this issue alone is rather annoying as it is, however today my comp crashed while troubleshooting again and this time it was without the game being launched. I simply opened Uplay and once I hit the actual launcher, my system crashed again and the audio from my Youtube was looping for about 10 secs then that stopped too and still just black screens.
Please I beg you guys, help me here. I just want to play without risk of my PC getting damaged in the process.
Dxdiag log is available on request as I cant post it here as I do not have permissions. Some of the logs posted below are not complete but tried to reference the relevant bits as best I could.
System Specs
. . . . . . .will update this thread while I continue to risk my system fixing this issue.Windows 10 Pro 64bit
i7-4770k 3.50ghz
16gb DDR3
Nvidia GTX 770
240gb Kingston SSD - Game Installation is on C drive, OS is also on SSD.
Western Digital 1TB HDD
UPDATE *
Been on the phone today to Ubisoft Tech Support, these guys were a fantastic help however they remain clueless as to the cause but agree it is a very severe issue and they will remain in email contact with me as they have escalated it to there experts to attempt to determine the fault. The issue remains and the crashes have led to my OS no longer being stable and now I have been forced to reinstall and in doing so lost a weeks worth of work for multiple clients as the OS was too unstable for file transfer via network or to alternative drive and I do a weekly back up tomorrow . . . . Dam you Cpt Hindsight.
Update **
After OS reinstall and the essentials reinstalled including Uplay and For Honor, the game finally runs again with no issues and no audio bugs for now.
I still strongly feel that the issue with the game having a Audio Input select option is silly as it should just use what ever device the system it self is currently using. Due to it being set to my wireless Logitech headset then removing the USB Wireless device that connects which normally forces all games to swap back to my speakers instead crashed the system. After several days of the game being unstable again possibly due to that issue, the game and system became unstable to the point of braking.
So TLR Possible fault with In game Audio Input select being selected for a device that was removed and the system resumed default but caused game to crash.
Junior Member
Code:[ 1192] 2016-09-05 22:31:14 [ 7180] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [10888] 2016-09-05 22:31:14 [ 9128] ERROR GameStarter.cpp (250) Failed to inject suspended process. Process terminated '3088' [10888] 2016-09-05 22:31:14 [ 9128] ERROR GameStarter.cpp (256) Falling back to no injecion [ 2008] 2016-09-05 22:33:23 [10420] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [10260] 2016-09-05 22:33:23 [ 5356] ERROR GameStarter.cpp (250) Failed to inject suspended process. Process terminated '9948' [10260] 2016-09-05 22:33:23 [ 5356] ERROR GameStarter.cpp (256) Falling back to no injecion [10336] 2016-09-05 22:38:09 [ 4108] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 5384] 2016-09-05 22:38:09 [10476] ERROR GameStarter.cpp (250) Failed to inject suspended process. Process terminated '9692' [ 5384] 2016-09-05 22:38:09 [10476] ERROR GameStarter.cpp (256) Falling back to no injecion [ 8472] 2016-09-06 09:51:40 [ 1484] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 3152] 2016-09-06 09:51:40 [ 2444] ERROR GameStarter.cpp (250) Failed to inject suspended process. Process terminated '8704' [ 3152] 2016-09-06 09:51:40 [ 2444] ERROR GameStarter.cpp (256) Falling back to no injecion [ 1512] 2016-09-06 18:45:29 [ 5540] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7444] 2016-09-06 18:45:29 [ 7380] ERROR GameStarter.cpp (250) Failed to inject suspended process. Process terminated '3008' [ 7444] 2016-09-06 18:45:29 [ 7380] ERROR GameStarter.cpp (256) Falling back to no injecion [ 5260] 2016-09-22 18:58:53 [ 7844] ERROR UplayConnection.cpp (153) Failed to connect to Uplay [ 1544] 2017-02-04 15:12:30 [ 6048] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [16600] 2017-02-12 16:54:21 [ 2188] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7744] 2017-02-12 16:54:43 [ 8644] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [10348] 2017-02-13 23:27:13 [32076] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [32064] 2017-02-14 00:12:09 [32956] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [21420] 2017-02-14 01:54:33 [31352] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [32976] 2017-02-14 01:59:08 [32672] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [31920] 2017-02-14 02:05:43 [28340] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 2056] 2017-02-14 20:07:36 [ 9832] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 8020] 2017-02-15 14:52:20 [15608] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 5812] 2017-02-15 20:54:21 [ 188] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [15044] 2017-02-15 20:55:33 [10188] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [11920] 2017-02-15 21:55:56 [ 552] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 5024] 2017-02-15 22:30:37 [ 9276] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7236] 2017-02-16 04:20:38 [ 5924] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [11824] 2017-02-16 16:45:04 [11760] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 676] 2017-02-16 18:06:01 [11448] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 2676] 2017-02-16 21:00:08 [10776] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 6920] 2017-02-16 21:57:52 [ 1412] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 8828] 2017-02-16 23:31:45 [13444] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 2152] 2017-02-21 13:53:18 [15928] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [10376] 2017-02-21 20:57:28 [17068] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 6568] 2017-02-22 11:24:28 [15980] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [12456] 2017-02-22 11:55:10 [ 9048] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 1756] 2017-02-22 16:24:00 [ 7520] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [15536] 2017-02-22 18:39:35 [15916] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 5752] 2017-02-22 18:49:51 [13112] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7820] 2017-02-22 19:04:13 [15140] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [15096] 2017-02-22 20:32:52 [ 9944] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 2624] 2017-02-22 20:50:51 [ 2532] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [15536] 2017-02-22 20:56:09 [15400] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 3600] 2017-02-22 20:58:21 [ 5952] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 248] 2017-02-22 21:19:47 [ 6224] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 4780] 2017-02-22 23:05:10 [16192] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 8196] 2017-02-23 00:59:11 [ 9060] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7688] 2017-02-23 01:08:02 [ 3360] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 9688] 2017-02-23 01:20:33 [ 2928] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 3048] 2017-02-23 21:17:24 [17064] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 1548] 2017-02-23 21:41:42 [11244] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [18112] 2017-02-23 22:32:49 [ 9720] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [18148] 2017-02-23 23:08:34 [ 1912] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [16440] 2017-02-23 23:59:47 [ 8296] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 9032] 2017-02-24 00:00:35 [16932] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [16120] 2017-02-25 13:13:54 [15956] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 7064] 2017-02-25 13:16:33 [ 8916] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [17180] 2017-02-25 13:18:44 [17184] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [ 9452] 2017-02-25 13:34:49 [ 9260] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [16764] 2017-02-25 14:00:03 [ 3720] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5 [11552] 2017-02-25 14:28:04 [11768] ERROR inject_impl.cpp (130) Getting thread context failed. System error code is 5
Junior Member
Code:[10300] 2017-02-25 14:27:23 [10648] INFO HubUtils.cpp (154) -- Starting Ubisoft Game Launcher -- [10300] 2017-02-25 14:27:23 [10648] INFO HubUtils.cpp (158) Platform: PC. [10300] 2017-02-25 14:27:23 [10648] INFO HubUtils.cpp (161) Version: 5108. [10300] 2017-02-25 14:27:23 [10648] INFO HubUtils.cpp (162) Built: Feb 23 2017. [10300] 2017-02-25 14:27:23 [10648] INFO HubUtils.cpp (178) Command line: [10300] 2017-02-25 14:27:23 [10460] ERROR BusVoIP.cpp (848) voipManager not initialized [10300] 2017-02-25 14:27:23 [10460] ERROR BusVoIP.cpp (874) voipManager not initialized [10300] 2017-02-25 14:27:24 [10648] INFO Hub.cpp (325) Environment is PROD. [10300] 2017-02-25 14:27:24 [10648] INFO UplayApplication.cpp (93) OS info: Microsoft Windows 10, 64-bit Professional (build 14393) [10300] 2017-02-25 14:27:26 [10488] INFO AccountLogin.cpp (296) User: 750a4a15-1511-4e98-817c-89df9796195d [10300] 2017-02-25 14:27:28 [ 1376] ERROR AccountSaveLoginForOffline.cpp (150) Could not parse file C:\Users\Talzanar\AppData\Local/Ubisoft Game Launcher/users.dat. [10300] 2017-02-25 14:27:44 [ 8940] INFO GameStartPipe.cpp (79) Accepted connection. [10300] 2017-02-25 14:27:44 [ 8940] INFO GameStartPipe.cpp (80) Starting game session. [10300] 2017-02-25 14:27:56 [ 8940] INFO UplayGamesHandler.cpp (77) Accepted connection. [10300] 2017-02-25 14:27:56 [ 8940] INFO UplayGamesHandler.cpp (78) Starting Uplay game session. [10300] 2017-02-25 14:27:57 [ 8940] INFO UplayGamesHandler.cpp (101) Uplay game session ended. [10300] 2017-02-25 14:28:06 [ 8940] INFO UplayGamesHandler.cpp (77) Accepted connection. [10300] 2017-02-25 14:28:06 [ 8940] INFO UplayGamesHandler.cpp (78) Starting Uplay game session. [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (153) [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (154) -- Starting Ubisoft Game Launcher -- [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (158) Platform: PC. [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (161) Version: 5108. [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (162) Built: Feb 23 2017. [ 3968] 2017-02-25 14:32:53 [ 3356] INFO HubUtils.cpp (178) Command line: "-upc_uplay_id" "569" [ 3968] 2017-02-25 14:32:55 [ 3820] ERROR BusVoIP.cpp (848) voipManager not initialized [ 3968] 2017-02-25 14:32:55 [ 3820] ERROR BusVoIP.cpp (874) voipManager not initialized [ 3968] 2017-02-25 14:32:55 [ 3356] INFO Hub.cpp (325) Environment is PROD. [ 3968] 2017-02-25 14:32:55 [ 3356] INFO UplayApplication.cpp (93) OS info: Microsoft Windows 10, 64-bit Professional (build 14393) [ 3968] 2017-02-25 14:32:55 [ 3596] INFO GameStartPipe.cpp (79) Accepted connection. [ 3968] 2017-02-25 14:32:55 [ 3596] INFO GameStartPipe.cpp (80) Starting game session.
Junior Member
Code:[11752] 2017-02-25 14:28:06 [11572] DEBUG Hooks.cpp (38) --- Overlay started --- (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\ForHonor\forhonor.exe) [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'kernel32.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'kernel32.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'shell32.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'xinput9_1_0.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'dinput8.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'dxgi.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'd3d9.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'user32.dll' hooked [11752] 2017-02-25 14:28:07 [11572] DEBUG PlatformHooks.cpp (114) 'kernel32.dll' hooked [11752] 2017-02-25 14:28:07 [11480] DEBUG PlatformHooks.cpp (114) 'xinput1_3.dll' hooked [11752] 2017-02-25 14:28:07 [11480] DEBUG PlatformHooks.cpp (114) 'xinput1_4.dll' hooked [11752] 2017-02-25 14:28:14 [11584] DEBUG D3d11Render.cpp (372) D3D11 device created [11752] 2017-02-25 14:28:15 [11584] DEBUG Win32InputHooks.cpp (1046) RenderWindow 329828 [11752] 2017-02-25 14:28:15 [11584] DEBUG Overlay.cpp (584) Sending overlay start request [11752] 2017-02-25 14:28:15 [11584] DEBUG Win32InputHooks.cpp (1046) RenderWindow 329828
Junior Member
Code:[ 7892] 2016-09-05 22:30:42 [ 9988] INFO UplayService.cpp (932) DirectX is installed. [ 7892] 2016-09-05 22:30:47 [ 9988] INFO UplayService.cpp (932) Redistributable VC 2010 64-bit is installed. [ 7892] 2016-09-05 22:30:51 [ 9988] INFO UplayService.cpp (932) Redistributable VC 2012 64-bit is installed. [ 7892] 2016-09-05 22:30:51 [ 9988] INFO UplayService.cpp (932) Adding Windows Firewall rule for the launcher is installed. [ 7892] 2016-09-05 22:30:51 [ 9988] INFO UplayService.cpp (932) Adding Windows Firewall rule for the game is installed. [ 7716] 2016-10-05 20:58:15 [ 8468] INFO UplayService.cpp (932) Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 is installed. [ 7716] 2016-10-05 20:58:15 [ 8468] INFO UplayService.cpp (932) DirectX End-User Runtimes(June 2010) is installed. [ 7716] 2016-10-05 20:58:15 [ 8468] INFO UplayService.cpp (932) is installed. [ 7716] 2016-10-05 20:58:15 [ 8468] INFO UplayService.cpp (932) is installed. [ 7716] 2016-10-05 20:58:15 [ 8468] INFO UplayService.cpp (932) is installed. [ 7716] 2016-10-05 20:58:30 [ 8468] INFO UplayService.cpp (932) Windows6.1-KB2670838-x64 is installed. [ 6520] 2016-12-05 18:11:42 [ 4424] INFO UplayService.cpp (975) DirectX is installed. [ 6520] 2016-12-05 18:11:43 [ 4424] INFO UplayService.cpp (975) VCRedist is installed. [ 6520] 2016-12-05 18:11:48 [ 4424] INFO UplayService.cpp (975) VCRedist is installed. [ 6520] 2016-12-05 18:11:48 [ 4424] ERROR UplayService.cpp (956) Installer is not found: C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy's The Division/Tools/VC_Redist/vcredist_x64_2015.exe. [13784] 2016-12-05 18:12:06 [ 5472] ERROR UplayService.cpp (44) Failed to open C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/cache/statistics/hwscore [ 3508] 2017-02-04 15:11:46 [ 8964] INFO UplayService.cpp (975) DirectX is installed. [ 3508] 2017-02-04 15:11:49 [ 8964] ERROR UplayService.cpp (971) Dependency installation failed: process E:/Ghost Recon Wildlands Beta/Support/vcredist_x64_2010.exe exited with code 5100. [ 3508] 2017-02-04 15:11:51 [ 8964] INFO UplayService.cpp (975) VC Redist 2012 x64 is installed. [ 3508] 2017-02-04 15:11:52 [ 8964] INFO UplayService.cpp (975) EasyAntiCheat Installer is installed. [11232] 2017-02-12 16:53:55 [13056] INFO UplayService.cpp (990) DirectX is installed. [11232] 2017-02-12 16:53:55 [13056] INFO UplayService.cpp (990) EasyAntiCheat is installed. [ 9352] 2017-02-13 20:45:41 [10464] ERROR DownloadManifest.cpp (171) Failed to open manifest file: C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/ForHonor/uplay_install.manifest [ 9352] 2017-02-13 20:45:41 [10464] ERROR UplayService.cpp (409) Failed to load manifest file: C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/ForHonor/uplay_install.manifest [31108] 2017-02-13 23:26:45 [17256] INFO UplayService.cpp (990) DirectX is installed. [31108] 2017-02-13 23:26:45 [17256] INFO UplayService.cpp (990) EasyAntiCheat is installed. [12996] 2017-02-22 19:03:56 [11096] INFO UplayService.cpp (990) DirectX is installed. [12996] 2017-02-22 19:03:56 [11096] INFO UplayService.cpp (990) EasyAntiCheat is installed. [11796] 2017-02-22 21:19:34 [14732] INFO UplayService.cpp (990) DirectX is installed. [11796] 2017-02-22 21:19:34 [14732] INFO UplayService.cpp (990) EasyAntiCheat is installed. [ 7284] 2017-02-22 23:04:56 [ 9096] INFO UplayService.cpp (990) DirectX is installed. [ 7284] 2017-02-22 23:04:57 [ 9096] INFO UplayService.cpp (990) EasyAntiCheat is installed. [14732] 2017-02-23 01:07:47 [15356] INFO UplayService.cpp (990) DirectX is installed. [14732] 2017-02-23 01:07:47 [15356] INFO UplayService.cpp (990) EasyAntiCheat is installed. [ 9516] 2017-02-25 13:34:35 [14148] INFO UplayService.cpp (990) DirectX is installed. [ 9516] 2017-02-25 13:34:35 [14148] INFO UplayService.cpp (990) EasyAntiCheat is installed.
Junior Member
Three days and still no reply from Forums or Support ticket . . . . . Why do these company's get away with absolute murder, they rip customers off, ignore them and even on my case damage my operating system thanks to crashing from the game.
GG WP
Top tier devs who hate there customer base and dev bad/unstable games
EA
Ubisoft
See guys? You are second place. Not good. Keep this up and you might just end up being even worse than your nemesis EA.
Keep going . . . . you can do it kiddo!
Thanks for nothing.
Junior Member
Be cool man, I am having same problems on Xbox one.... I wrote 3 tickets with no response. Now I am not able to play even, when I select multiplayer game my game crashes in 1 sec. I am able to play quickmatch for some reason. Support of this company is non existent. I have no idea how is that possible. I bought gold edition of the game, also bought 75000 steel when I was able to play. So I spend a lot on this stupid game already, and when something is not working, NONE will help you. Gr8 job Ubisoft, I hope you will choke yourself on that stock market. Anyway I hope you problem will get fixed.
