Asking for Refunds | Forums

[Derity]

Stop saying your gonna do it and just do it

[Beneathar]

are you serious? i just had the same discussion in another thread. you are NOT entitled to a refund. by NO law.

Depends on where you live.

In Germany, the Law says, you always have the right to step back from a purchase 14 days after you got the product even if it works properly(this is only untrue for Product wich would become unsellable after such time, like food or underwear, or has been damaged by the customer), wich is certainly not true for video Games.

Furthermore, if a Product doesnt have a feature it should have (was officially announced) or this feature is broken for you, you can get a refund even 6 month after purchase (but you have to ask for the refund as fast as you discover the issue)

So if Ubi says, u cant refund the Game, that doesnt affect the german law, as this stand above ubis policies, wich makes their policy invalid at this point.

So if Ubi would deny refunds for german customers, theyre violating german warranty law and can be sued for that.

German Courts already ruled, that digital products follow the same rules real products do, so there is no excuse for not refunding the Game for German or even European users.

So German users are totally right when they ignore the policy of "no refund whatsoever", because it doesnt take affect in germany. Its like they would have written "with that prchase you also owe us your house, car and you childrens souls". Its just invalid.

So I strongly recommend all german players wanting a refund to go for a lawyer.

[troops_2015]

It would work better if people banded together as the negative publicity would prompt a better response. Online petition?

[Shade_Khalibur]

Stop saying your gonna do it and just do it

I normally don't feed trolls, but trying to explain and get attention for players having the same issued, its how the society works.
shame on you trolling this.

[King_Mandu]

Lol, this dude is going to his lawyers over a $60 game. No, you aren't.

[Hogmin]

Yes, with me. And you did not get the closure you seem to think.

In uk law at least "you have to offer a refund on certain items only if they're faulty such as....computer software."

And in UK law, they're going to point to other FUNCTIONING games and say "It's his end, not ours." and poof, there goes your "law"
Don't be foolish.

[Shade_Khalibur]

Lol, this dude is going to his lawyers over a $60 game. No, you aren't.

R$200,00 BR Royals Hard earned man.

[troops_2015]

And in UK law, they're going to point to other FUNCTIONING games and say "It's his end, not ours." and poof, there goes your "law"
Don't be foolish.

I'm not so sure. Neither you nor I can say conclusively what the outcome would be. County court judges/sheriffs do have some discretion for one thing and by the exact same principle one could point to everything that does work on ones internet and hardware and its back to the ubi software not working. Something being faulty isn't decided by majority. Judges, etc will tend to go on principle within the law.

[Tillo.]

Bugisoft's support won't acknowledge that their game is broken, they will blame you, your pc, your isp, or your internet configuration.
If your CC company doesn't get you a refund either, what other choices do we have?

[troops_2015]

Also,

In the UK this would be a civil case where the burden of proof is different. It is 'balance of probability' not 'beyond reasonable doubt'

These questions would be asked and the presiding judge or sheriff would decide on balance what is more probable.

"Was it reasonable to assume that the game would work on my setup?"

"Is it reasonable to say that every time I try to do something I am met with an error would constitute being defined as 'broken'?"

"Did I take evey reasonable step (opening ports, etc) to make it work?"

The test for these questions would assume the answer of an average and reasonable person. Not the answer of an internet troll, For Honor fanboy, IT professional or CEO of a games company.

But if you couldn't get legal aid or support from CAB, Trading Standards, etc then it could be a very long and potentially expensive exercise.