Asking for Refunds | Forums

[Shade_Khalibur]

Despite of every "fix" or "workarounds", this p2p copnnection type still the worst to make the game functions working properly.

Into this matter, I should note Ubisoft Developers, and costumers, that even the product has it's own refunds clauses,
this counts as a defective product, as for the matter I can't use it properly.

Need to remind, that yes, the game had a Beta testing, which surely implies that even if I faced these problems (which I don't)
the realeased product should be fixed, long as even the developers made note that "the beta represents a unfinished product".

Sorry Ubi Developers, but i'll be contacting my lawyers soon.

**EDIT**

Sign this for at least a try. (Dedicated servers petition)

https://www.change.org/p/ubisoft-ubi...src-custom_msg

[troops_2015]

Start an online petition?

[Shade_Khalibur]

Start an online petition?

Yes, I should. How they can make a deaf ear on a matter like this? Ticket I sent 15th Feb, still unreplied, a tons, massive thousand players having the same issue
And yet no reply. as for the matter they admit a connection problem like this, without solving it, will make a chain react of massive refunds.

[Meksikinietis]

I think i need refund too..

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[Shade_Khalibur]

yeah, it will not but you can try

Well I shouldn't say its easy, but they can face at least a court trial and a diplomatic incident (long as I'm not a USA user)
Mostly because they can't make the own rules regarding buy/sell of any products.

[Meksikinietis]

so they make the broken game with NO refund nice logic

[troops_2015]

are you serious? i just had the same discussion in another thread. you are NOT entitled to a refund. by NO law.

Yes, with me. And you did not get the closure you seem to think.

In uk law at least "you have to offer a refund on certain items only if they're faulty such as....computer software."

[Shade_Khalibur]

are you serious? i just had the same discussion in another thread. you are NOT entitled to a refund. by NO law.

Actually, as said, there are some that deos protect me. As for my country, does have a comsumer defense code, which allows me to tag this as a kinda diplomatic incident.

So those been said by a personal lawyer.

"Not entitled to a refund", again, any industry can't make "own rules" for buying or selling products, even when under contract, some clauses can be voided
under the case of "breaking law", like a defective product.

[Shade_Khalibur]

jup i just read that i am wrong. then try it.

"try" is closer than I can get my friend haha
But well, here's a section of my country Consumer Defense Code

SECTION III
LIABILITY AS TO DEFECTIVE PRODUCTS AND SERVICES
Article 18. - Suppliers of durable or non-durable consumer products are jointly liable for either
quality and quantity defects that make them unfit or inappropriate for the use they are designed for,
or even diminish their value, as well as for those resulting from any discrepancy with the particulars
shown on containers, packages, label or advertisement, with due regard to possible variations in
view of their nature, being the consumer entitled to require replacement of the defective parts.
Paragraph 1. - In the case that the defect is not solved within thirty days the consumer shall be
entitled to demand alternatively and at his choice for:
I. - replacement of the product by another of the same type and in perfect conditions;
II. - immediate return of the amount paid, considered the corresponding adjustments, without
prejudice to a demand for eventual losses and damages.
III. - proportional reduction in the price.

[troops_2015]

jup i just read that i am wrong. then try it.

And that's the reality check. Average cost of a solicitor where I am is £250 per hour and just to get £50 back. There might be cheaper ways of pressuring them through other channels like Citizens Advice Bureaux, Trading Standards or similar in this or your respective country.