[PC]Ownership Get Game token.cpp (71): Unable to start the game | Forums

[alinoori2]

Hello everyone
I had posted this error earlier but the topic was different, because I didn't know what the error was. Now I have found this one in launcher log.txt
please check and see what the problem is.
[12220] 2017-02-21 20:08:14 [ 6508] INFO GameStartPipe.cpp (79) Accepted connection.
[12220] 2017-02-21 20:08:14 [ 6508] INFO GameStartPipe.cpp (80) Starting game session.
[12220] 2017-02-21 20:08:15 [ 6508] INFO CloudSaveSyncGameStart.cpp (307) Migrate to new cloud save system.
[12220] 2017-02-21 20:08:17 [ 6508] INFO CloudSaveMigration.cpp (158) There's no savegames to migrate.
[12220] 2017-02-21 20:08:19 [ 6508] ERROR OwnershipGetGameToken.cpp (71) Can`t find the product.
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (153)
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (154) -- Starting Ubisoft Game Launcher --
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (158) Platform: PC.
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (161) Version: 5103.
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (162) Built: Feb 13 2017.
[10616] 2017-02-21 20:08:40 [ 9096] INFO HubUtils.cpp (178) Command line:
[10616] 2017-02-21 20:08:41 [ 5004] ERROR BusVoIP.cpp (848) voipManager not initialized
[10616] 2017-02-21 20:08:41 [ 5004] ERROR BusVoIP.cpp (874) voipManager not initialized
[10616] 2017-02-21 20:08:41 [ 9096] INFO Hub.cpp (325) Environment is PROD.
[10616] 2017-02-21 20:08:41 [ 9096] INFO UplayApplication.cpp (93) OS info: Microsoft Windows 10, 64-bit Enterprise Edition (build 14393)
[10616] 2017-02-21 20:08:44 [ 2928] INFO AccountLogin.cpp (296) User: 1ed85571-5232-494d-904e-a8dd67b09663
[10616] 2017-02-21 20:08:55 [ 7384] INFO GameStartPipe.cpp (79) Accepted connection.
[10616] 2017-02-21 20:08:55 [ 7384] INFO GameStartPipe.cpp (80) Starting game session.
[10616] 2017-02-21 20:08:59 [ 7384] INFO CloudSaveSyncGameStart.cpp (307) Migrate to new cloud save system.
[10616] 2017-02-21 20:09:01 [ 7384] INFO CloudSaveMigration.cpp (158) There's no savegames to migrate.
[10616] 2017-02-21 20:09:03 [ 7384] ERROR OwnershipGetGameToken.cpp (71) Can`t find the product.

[Abe90ITA]

I had the same problem with Assassin 'Creed Origins and to fix it I installed the game on the system disk (C: \) instead of on the secondary disk (D: \)

[ubi-wvlf]

Hello!

If you're still experiencing this issue, we would advise reaching out to our technical teams, whom you can reach through support ticket here: https://goo.gl/eaujLL

[ubi-wvlf]

Hello!

If you're still experiencing this issue, we would advise reaching out to our technical teams, whom you can reach through support ticket here: https://goo.gl/eaujLL

[sharath43]

Im having the same problem with Assassins Creed Origins. chaged SSD to HDD, and same log error.

[Ubi-Swaggins]

Hey sharath43,

I would suggest you create a ticket on our website so our teams can look into this.

Also, in the future, if you have a problem with a different game, please create the thread in that games forum space.