Keep pestering them
I hate to say this but it honestly comes down to what rep you get. I needed to wait for a chat 3 times at 2 hour waits each. The first rep was combative and argumentative he actually said and I quote "beta rewards aren't guaranteed" person was a jerk and when i got a survey from Ubi about the ticket i copy pasted the chat log and reported my negative experience. The next person i got from waiting again was more helpful but couldn't fix the problem, he did something and said if the reward wasn't immediately there (it wasn't) that it would be "within 24 hours" i thanked him and waited the 24 hours. The next person I got was absolutely awesome, very friendly and resolved the issue within 3 min then congratulated me on winning, told me also he also played a knight (deus vult) and that we both needed to get back to the war effort.
TLDR: Persevere, go to the ticket on the support website and upload screenshots from the beta showing your faction if you have them, then pester pester pester. It's just a matter of getting the right support tech.
1 people found this helpful