Baixei o jogo e comprei vip de 1 mês, joguei ontem a madrugada toda praticamente e no dia seguinte que fui usar o site já não funcionava. Assim fica difícil, compra uma coisa e não pode usar e obviamente eu não vou receber esse 1 dia de volta! espero o conserto do site o mais breve possível, obrigado!
Aconteceu a mesma coisa comigo, peguei o VIP hoje e simplesmente nao posso jogar.Originally Posted by carlitoschaplin Go to original post
Uh hello there I downloaded this game two days ago and I bought a vip for it. As I was trying to play today It said "Unable to connect to server" I would like this problem fixed if you can. Here is the picture (I posted on Facebook:https://www.facebook.com/photo.php?f...type=3&theater) Thanks![]()
Hi Memekyu,Originally Posted by Memekyu Go to original post
If you're still having trouble, please get in touch with our Support Team so they can look into this for you.
Thanks
Hi! I downloaded this game five days ago and I bought a vip for it. As I was trying to play It said "The song couldn't start!" Then I restarted - the same. Btw i lost my accountMy Internet connection is very good. I would like this problem fixed if you can. Thanks.
Hello Mariya596, welcome to the forums!
Sorry to hear that you are unable to start your song. Just to clarify, is this error happening only for 1 song or all of them? Can you please provide us with a screenshot of this occurring? Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.
Hi,
I know that they’ve asked this already, but it seems like they all asked a while back.
I keep getting the “looks like we can’t connect to the server” on my Just Dance Now app on iPhone.
My connection is fine, and everything else is working. I live in London.
I had paid for a month, when will this be sorted?
Many thanks
Hi, I have the exact same problem. I tried everything, from restarting my phone, redownloading the game, resetting my wifi, because maybe that was the problem. But my wifi connection is perfectly fine and strong, and it just won't connect.Originally Posted by CeciliaGLDN Go to original post
Originally Posted by CeciliaGLDN Go to original postHello to you both.Originally Posted by Rhysinnx Go to original post
I am sorry to hear of your issues with the Just Dance Now app.
To troubleshoot these issues, I'd like to recommend the following steps:
Android Devices: Please close down the app by pressing the 'Back' button. If your device does not have a back button, please kill the task through the task manager.
Apple Devices: Please close down the app via the Home screen. To do this, double tap the Home button and slide the screen of the app up.
Then, disable and re-enable your internet connection.
Restart your device.
With an internet connection, please load up the app, allow 1 minute for the app to connect.
If you are still having connectivity issues, please try using a different connection, also try multiple Wi-Fi networks and mobile network (if available).
Then, if you have not already done so, please open a support case or start a Live Chat to discuss this issue privately with my colleagues. Please include in your initial message information about the device you are using (such as the model and OS version) as well as the version number of the application itself.