Unable to claim Twitch Prime Loot. | Forums

[Dragonk1011]

The problem is that everytime I try to link it for the Prime reward, it defaults me to an account that I accidenly logged into an account that Isn't my main ubisoft account...But now everytime I try to link it it automatically uses the other account that Isn't linked to my main account...Ergo it does not let me switch accounts. I Don't know how to fix this. I need help.

[RyANLuVpEwDIePi]

Same exact thing is happening to me. I tried deactivating my old account but could not figure out how. I submitted a ticket but who knows how long that will take.

[UbiInsulin]

Hey guys! Would it be possible for you to provide screenshots of the issue? Thank you!

Edit: Are you able to try to redeem the rewards using a fresh browser, so you can log into the preferred account?

[Orobas.]

same problem I get the message "TUT UNS LEID, ABER DU MUSST MITGLIED SEIN, UM DIE ZUSATZINHALTE FREISCHALTEN ZU KÖNNEN." which means sorry, but you have to be a member to claim additional content. However I have twitchprime and my for honor ubisoft account.

[danCeeen]

same here...twitch prime+, ubisoft account+ everything linked+ but always get error message on twitch loot prime button activating and same over ubisoft's homepage...ridiculous

[danCeeen]

tested with firefox, iexplorer, ipad and smartphone...fresh twitch account and new linkes, doesnt work...always error message "you have to be a member..."

[Whityf0x91]

same for me

[BinaBear820]

Just going to add a +1 to this. No surprise, its busted and doesnt work when I try to link my twitch prime to my account either. I cleared all my history and started a new browser and everything and it says sorry you must be a member. Real nice...

[bac0n11]

Same issue here. I am trying to redeem for PS4. I've tried redeeming using two different browser. I signed up with Twitch and setup an account for Ubisoft just for the loot.

[Flipmode_]

Your best bet is going to clear your browser cache and then try again. If that sounds like something you don't know how to do, try with a completely different browser (i.e: Chrome instead of Firefox)