XB1 - Gold Edition Redeemed and Installed, but rewards do not show up | Forums

[ManjaManjaManja]

Bought the deluxe editions, didnt get champion status or crates. Submitted ticket, took a week for trashisoft to get back to me. Sent me a link on how to locate it. Then sent me a message saying it is resolved, but it isnt. Sent them a message again, time to wait another week. I promise, I will never purchase another trashisoft game again. I swear it.

[Silversaber15]

Same thing happened to me. The season Pass isn't even worth it. It's not adding additional playable content. Just new heroes. Which should break the game to even more sh*t. Played the closed and open beta and the games balancing seems worse than it started out with. My favorite character (the warden) is so underpowered now that I feel like it got a nerf for some reason. Fking ubisoft needs to get their sh*t together and realize that nobody is happy with this game. Not to mention it's P2W. I am so done with Ubisoft. I wish their company would be sued and bankrupt. I have wasted so much money on their games that its ridiculous.

[FREEDOM from]

Been a week that I submitted my ticket and nothing yet. Even though I clearly said in my ticket that I have tried their dumb "locating" steps, they will probably reply back with that.

[Jresyn]

Now I know I'm not the first and I surely will not be the last to post about this, but are we ever going to get an update or at least a response from Ubisoft on why we haven't received our content that was suppose to come along with the Gold Edition?
It's been 2 weeks since the games release and not even a peep from Ubisoft, it's like they got their money and don't give two ****s if the player base sticks around.

I payed my hard earned money to purchase the Gold Edition and would like an acceptable response besides sitting in queue for Online Chat support to be told "they're working on it but there's no time frame".

I would like some compensation for the 2 weeks I've missed out on my champion status and season pass as well as everything else I was promised with my Gold Edition... $100 might not be a lot to some but to me it's a lot, especially for a game.

Chat @ Ubisoft Support
February 24, 2017 10:05 PM


Lauren E: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Jresyn: Hello
Lauren E: Hello, how can I assist you today?
Jresyn: I'd like to know how to obtain the content that was promised with my Gold Edition purchase.
Lauren E: Alrighty. Are you able to attach your proof of purchase to this ticket?
Jresyn: I can take a picture of my receipt of that helps
Lauren E: That's totally fine.
Jresyn: just one second while I upload it
Jresyn: What's an acceptable place for me to upload for you?
Jresyn: http://i.imgur.com/my3WYfI.jpg
Lauren E: This ticket is fine. Please follow the steps below to attach it:

1. Click on https://support.ubi.com/en-US/Cases
2. Enter your Ubisoft Account credentials, and click Login.
3. Click on [Case.CaseNumber] to find your incident.
4. You may type a response in the "Would you like to add more details?" section.
5. Click "ADD COMMENT" to send the response.
6. Click "Attach documents" and find the requested images / files and click Open.
7. For attaching multiple files, click "+Add Files"
8. Click "SUBMIT ATTACHMENTS" to complete the incident.
Jresyn: I've submitted it to the case as well
Lauren E: Awesome! I am putting in the request now. I cannot give an exact ETA on when the content will be added, but you will receive an email from Support once it has. My apologies for any inconvenience.
Jresyn: I mean, I've been waiting since launch for the content. As you can see from my receipt I purchased the game on the day it was released . . . How much longer do they expect us to stay patient?
Lauren E: I'm truly sorry for the long wait and I understand your frustration. I cannot give an exact time frame on the wait, but I assure you the leads are working on all cases as quickly as possible so you can receive the content you had paid for.

[Blade3DQ3]

Finally bit the bullet and decided to try the "buy a $5 silver pack and hope it for some reason activates the season pass and deluxe pack content" method and what do you know it worked. For me it's much easier to just spend another $5 than deal with, from reading others comments, Ubisoft's terrible/useless customer service. It's simply appalling that this is where we are at, but it is. God speed everyone else lol.

Decided I'd do this since I had some extra credit on XB1 I had gotten cheap. Low and behold it's when they are having issues with Premium Credits issue and I have even received the steel I bought. So once that gets resolved who knows if that will even solve my original problem, getting pretty frustrated with this whole situation.

[icerat68]

Bought this for my son for his birthday. Submitted a ticket to UBI, also reporting to Microsoft. Guess for now we have no choice but to buy steel pack.

Update: Ooops, accidentally bought the steel pack for my account rather than my son's. However did discover something - the extra content IS installed on my account, it's just not accessible to my son on the same Xbox.

[stb1424]

They are waiting till we forget about the issue, something has to be done