Xbox one Deluxe Edition Content Missing | Forums

[bellnathaniel]

Contact support he says, have been for 2 weeks and i still cant get through to ubi support i feel i have been robbed but then again its no surprise as it is ubi just as bad as ea and activision

[StrangleJason]

I still don't have all my season pass/deluxe content either on Xbox One... what is going on with this???

[icerat68]

Hi - thank you for trying to help but I would personally advise against buying steel just to try to get your gold/deluxe items.
Because there was an issue with the delivery process of some of the gold/deluxe items we were aware that players were missing items and worked to resolve the issue. While we did implement a fix, this fix could not be applied retroactively to all players who had already redeemed their gold/deluxe items and so some players who redeemed before the fix was applied may still be missing items. If you are one of these affected players, please instead contact support and they will be able to add the missing items to your account with a proof of purchase (such as a receipt, an email purchase confirmation, etc).

again, buying steel is not a guaranteed fix! Just contact support please

Hi,
We bought Gold Edition just yesterday and still have the same problem, so it's not fixed. What we have discovered though is that the extra content is on my account, but not my son's account (who the game is for), despite saying it's installed.