[Uplay_Shop]Charged TWICE on my credit card | Forums

[WhollyKnight]

Hello,
I signed up for the current Uplay plus half price promotion and my card was charged twice for the $6.99 fee plus taxes. I have opened a ticket regarding the issue and would like to have it taken care of as soon as possible please.

Support ticket no: 11596868

Thanks

[Ubi-Woofer]

Hello,
I signed up for the current Uplay plus half price promotion and my card was charged twice for the $6.99 fee plus taxes. I have opened a ticket regarding the issue and would like to have it taken care of as soon as possible please.

Support ticket no: 11596868

Thanks

Hey WhollyKnight, I can see that a colleague of mine has responded to your case already. Please continue discussing this matter there, as we are unable to assist with payment / billing issues via these forums. I have checked your account and cannot see a second payment made, so it is best for you to continue the discussion privately. Thank you.

[AnnoCriticall]

I have been charged Twice for Uplay +

[Ubi-Woofer]

Welcome to the Ubisoft Forums, AnnoCriticall.

Your issue relates to payments / billing, and this will need to be handled privately. You can reach out to the appropriate team via a support case, Live Chat, or social media DM (Facebook / Twitter).

Thanks

[Cumcrete69]

I’ve just been charged twice for the same purchase also

[Ubi-Woofer]

I’ve just been charged twice for the same purchase also

Can you please clarify what you have purchased that you believe you have been charged twice for? I can't see any duplicate transactions on your account, nor a subscription to UPLAY+.

You'll need to contact us privately if the pending funds are not returned to you within a few days for us to investigate this further for you.

[Cumcrete69]

It did not show two transactions on my account but my bank showed it going through twice and so it took £25.96 as opposed to the £12.88 it should have been. It was shown as two separate purchases

[UbiDork]

It did not show two transactions on my account but my bank showed it going through twice and so it took £25.96 as opposed to the £12.88 it should have been. It was shown as two separate purchases

Thanks for sharing that information about what you're seeing on your end! I took a look at your ticket (12559113 ) and I see that you were able to get in touch with support and that they sent you a response! Are you able to provide that information as well?

[Cumcrete69]

Thanks for sharing that information about what you're seeing on your end! I took a look at your ticket (12559113 ) and I see that you were able to get in touch with support and that they sent you a response! Are you able to provide that information as well?

I believe I have and they haven’t yet got back to me. My bank now shows one payment having fully gone through with the second payment pending still

[UbiDork]

I believe I have and they haven’t yet got back to me. My bank now shows one payment having fully gone through with the second payment pending still

Thanks for that update on your issue! I don't see that you have updated your ticket (12559113) however with what you have stated, it does sound like the secondary amount you're seeing is an authorization hold that could be released to you since the primary purchase has succeeded. Nevertheless, I suggest updating your support ticket with recent events!