[Uplay_Shop]Charged TWICE on my credit card | Forums

[XEL1T]

Ubisoft charged me for uplay + for second time, stole 30 euros from me, whats the problem, I have canceled it for 2 months!!! Give my money back!!!

[XEL1T]

3 supporters couldnt help with my problem

[Ubi-Swaggins]

Hey XEL1T,

I can see that the team had explained to you why your request was denied.

We are not able to issue refunds on forums and if your request has been denied on your ticket, we are not able to change that.

Apologies for the inconvenience.

[balogtibi]

Hey
I was charged two times for this month's uplay+ fee - i hope it's just an error, i already opened a ticket, hoping to resolve this quickly (either by refunding it or take it in advance for January).
Cheers

[balogtibi]

Still no answer, TBH I'm starting to get pissed

[Ubi-Redbeard]

Still no answer, TBH I'm starting to get pissed

Sorry to hear that.

Do you have your case number so I can pass it over to the relevant team?

[KeyserSoze0514]

Hi,
I subscribed yesterday to uplay+, the monthly amount was instantly charged on my credit card, everything worked fine.
Now a few minutes ago the amount was charged again! Please investigate why.
Thanks

Ticket nr: 10516169

[Ubi-Baron]

Hi KeyserSoze0514,

Sorry to hear that's been the case for you, apologies for our delayed response.

The team will look into your issue, and get back to you when they have an update! We aim to respond within 48 hours, but this can be delayed if there's a high number of contacts.

[goodygumdrop67]

charged twice 4/6/2020

[Ubi-Woofer]

Hello goodygumdrop67,

I can see only one successful payment on your account.

You appear to already have a support case open with our team, so please continue to discuss your issue there privately, as we are unable to address billing / payment issues in-depth via the forums, for your security and privacy. Thank you.