[Uplay_Shop]Charged TWICE on my credit card | Forums

[forger47]

This is gross misconduct why does the user need a ticket give the user their money back and stop penny-pinching

[Cumcrete69]

When can I expect the authorisation hold to be revoked

[UbiDork]

When can I expect the authorisation hold to be revoked

It should be after 5 to 7 business days! If not, you'll need to contact your banking institution.

[Mr-Al7njari]

I have been charged Twice for Uplay +
I want my money back.

[UbiDork]

Mr-Al7njari: Thanks for coming to the forums about this, Mr-Al7njari! I looked into this issue for you and was able to see that you have created a support ticket ( 12719544 ) and were informed that your region's support is currently working to resolve this issue for you by processing your request! With that said, you should receive an email with next steps once it has been completed. Afterwards, you should be able to remove your payment method here!

[Asont23]

I purchased Uplay+ for 14.99 after taxes came out to be $16.45 on October 4 2020 and got an email this morning saying that payment failed. Why am I being charged twice? correct this issue thanks

[UbiKoality]

Hey Asont23! I'm deeply sorry to hear that you were charged twice for Uplay+. Support is not able to process refunds over the forums, so I would strongly suggest opening a case at support.ubi.com to receive assistance from your regional Store team. Please let me know your case number once it has been created. Thank you so much for your continued patience in the meantime!

[WarSkrecky]

Same thing happened to me today after purchasing Ubisoft+ How common is this lol

[WarSkrecky]

My case number is 12997981

[UbiDork]

WarSkrecky: Hi, WarSkrecky! Thanks for reaching out about this! Are you able to update your ticket with a screenshot of what you were billed? You may have been billed for the subscription and the holding fee to ensure it would go through.