[Uplay_Shop]Charged TWICE on my credit card | Forums

[RimTechCombot]

I've bought anno 2070 today, received and downloaded the game, but when I checked my credit card status it said it's been charged twice for the same amount. When I purchased it from the store it failed the first time, which I assume still charged for it. Is it possible that the failed first attempt will be refunded in the 7-10 business day authorization hold? Order number is 11181172. Thank you in advance.

[Zuvora]

Just got double charged as well. Really not happy with Ubisoft right now

[nzplayer]

https://forums.ubi.com/showthread.ph...ed-transaction

https://forums.ubi.com/showthread.ph...oney-was-taken

https://forums.ubi.com/showthread.ph...2-Gold-Edition

https://forums.ubi.com/showthread.ph...n-t-receive-it

https://forums.ubi.com/showthread.ph...oney-was-taken!


https://forums.ubi.com/showthread.ph...processed-quot

https://forums.ubi.com/showthread.ph...-Charged-twice

https://forums.ubi.com/showthread.ph...my-credit-card

https://forums.ubi.com/showthread.ph...ice-for-a-game

https://forums.ubi.com/showthread.ph...-Charged-twice

https://forums.ubi.com/showthread.ph...ceive-the-game

https://forums.ubi.com/showthread.ph...ed-transaction

seem they like to ignore the issue overall and just continue to let people get ripped off

[IINESKII]

Pre-ordered Division 2 today and charged twice. Submitted a case regarding this situation. They said this will be forwarded to concerned specialist. I appreciate that but not cool ubisoft about this charging twice

[wizdarek]

I also was charged twice. First time was some kind of error, so i had to pay again. This should be automatically detected by ubi, not that I need to contact support because of they made a mistake. If I didnt look on my bank account I would never see it.

[Martynas301]

I was purchasing the game and i got my money taken extra from what it should have been

[UbiMorning]

Hi Martynas301. For your first order attempt, it appears it failed. Please see this FAQ for details.
@wizdarek I do see two successful purchase attempts for FBW. Your ticket has been passed on to the correct department for investigation.
@ IINESKII Your ticket has been passed to the correct department as well. If there are any updates on your ticket, you will be sent an email.

Please note that we are experiencing a high volume of contacts, so response time may be delayed. We appreciate you guys checking in!

[tysonthomas]

Ok then, why dont i have access to my game? When purchasing I was notified twice that an error occurred.Once said payment could not be processed the second said there was a problem but dont worry no funds were taken. and my account shows "no orders yet".but my bank shows two deductions. made support ticket and was told 48 hours i will be contacted??? that is absolute garbage. i tried with 2 different cards thinking i had a problem with the first card. so should i assume i was charged on that card too even tho it said couldnt be processed? What number can i call to get this resolved immediately?

[tysonthomas]

After looking at the links NZPlayer has shared its quite clear Ubisoft has no intentions on fixing or exepditing this issue. They say its just a hold on your account and after 10 days if its not resolved reach out to another support team. I will instead be disputing the charges on both cards. I suggest all others having this issue do the same. 120$ isnt going to bankrupt me by any means ( i can see it being a huge issue for others) but this is pretty sad. A computer software company cant create an online store that can handle basic purchases and even worse cant resolve issues for for over a week? WOW!!

[AAHHHHHHH]

I tried ordering The Division 2 and was never given a confirmation of order but my credit card was charged 3 times. The game also does not show up in my games list on Uplay and there are no orders for it in my order history on the Uplay Shop. Please help!