[Uplay_Shop]Charged TWICE on my credit card | Forums

[Krytern]

Krytern: Hey there, Krytern! Thanks for posting about this. I looked into your recent ticket ( 13476270 ) and I did see that you are referring to the Authorization Hold that was applied when you attempted to subscribe for Ubisoft+. Please know that this is applied to your payment option as a temporary charge to ensure that the payment method is viable for the subscription service! In order to subscribe you need to make sure you have funds available for both the Authorization hold and the subscription. Once the subscription transaction successfully processes, the authorization hold is returned within 5-10 business days.

The payment method is clearly viable when the payment goes through. No other service, EA, GOG, Steam etc do this because it is unnecessary.

Authorisation hold or not, I did not authorise your company to freeze money in my bank account. It is unacceptable.

[ubi-smash]

Krytern: An authorization hold is a practice within the banking industry of verifying electronic transactions initiated with a debit card or credit card and displaying this balance as unavailable. The transaction is "frozen" on the bank account and, usually, if payment is not successful, the amount will be added back to the total balance on the bank account within 5-10 business days. I completely understand the frustration caused by this issue, and I would be just as frustrated in this situation, but please know we do not have any control over the transaction when an authorization hold is in place. If you have not received your funds back within your account after the hold, please respond to your ticket number with our Store support team so they are able to help review this further.

[Zsoltn71]

My case happend on 8th and 9th of November and here is my ticket text:

Dear Ubisoft!

Yesterday I subscribed to Ubisoft+ with my MasterCard the transaction was succesful and I payed 14.99 euro (in forint). Today I recieved an email from you that my subscription was suspended. I set my MasterCard as my deafult payment method again on your website, it was accepted again and I payed 0.01 euro first and 14.99 euro second time. I phoned my Bank they told me all the transaction was succesful, so I payed 2x14.99 euro for my Ubisoft+ subsciption. Please, check the details I've attached. Please pay back my 14.99 euro or accept it as 2 months subscription.
Thank you!

I wrote a ticket on 9th of November and I got no answer yet at all. I've attached the bank transfer lists.
My ticket number: 13119694

Thanks!

[WeebMan29]

A few weeks ago I commented that I was double-charged for my purchase of the assassins creed games. I was told by UbiKobold it would take 7 to 10 days. It has now been OVER 10 days and I am getting VERY impatient with the money that I would have not been given back if I did not check my bank account. All that I ask is for you to give me back the money I was double-charged for. This is beyond ridiculous and poor service.
I want to know why you STILL double charge, and I have heard it is to "ensure payment" BUT by not paying back the double charges you're stealing people's money right from them. If this is not the case I would love to be enlightened This isn't an insult, I am reasonably frustrated and I hope I am understood.

[UbiDork]

Zsoltn71: Thanks for reaching out about this, Zsoltn71, and I'm sorry for the delay. When we see players having this issue, we do instruct them to update their payment details and ensure that the updated details are selected as your default payment method as without updating the payment method, it may result in the subscription being canceled. However, since you have tried that already, I'll reach out to your region's Ubisoft Support team to investigate this further for you!

WeebMan29: Hey there, WeebMan29! Thank you for updating about this! I looked at your Ubisoft Account and I didn't see that you have created a support ticket with regions support at this time. To get started, please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter!

[TheReaRandomGuy]

this happened to me too with Valhalla and they revoked my game, therefore I lost 187$

[TheReaRandomGuy]

PS. I issued a report ticket and they told me that they only see one payment.

I did a payment with my Paypal and Uplay lagged and it told me that there's was an error. I paid with my visa and everything was fine. A couple of days later I got charged again for the same amount. SOOO I was charged ~354$ for 1 copy of the game... I don't need my money back... I just want a copy to play, plus I think ill miss the event that they have so ;(

[UbiKoality]

Hi TheReaRandomGuy! I'm extremely sorry to hear about the ordeal you've experienced while trying to play Assassin's Creed Valhalla. Your frustration and disappointment here are completely understandable, and I would feel the same way in your shoes! I appreciate you providing some extra detail on the situation. Moving forward, I just reached out to the team currently handling your case (13309055) since it has been open for some time. Although I'm not able to provide a specific time-frame in which the team will be in contact with you, I can assure you that they'll update you with new information as soon as it becomes available. Thank you so much for your continued patience in the meantime!

[ravenswontdie]

Purchased xmas eve through Ubi store, charged immediately. Raised a ticket and still no response, i get it's the holidays, but is this normal? I just want my skins

[UbiDork]

ravenswontdie: Hey there, ravenswontdie! Thanks for posting on the Ubisoft Forums about this! I took a look at the Ubisoft Support ticket ( 13684431 ) as well as your Ubisoft Account and I saw that the content had been added! Are you still unable to see them in your game?