[Uplay_Shop]Charged TWICE on my credit card | Forums

[dturner_tg4]

I may as well post her my issues as well since it seems similar.
I purchased a couple games through the Ubisoft Connect on PC and when paying, I got error that it could not be processed.
Double checked my card and tried again and got the same error.
Checked my bank account to see that I have TWO pending charges now and nothing in my library of what I ordered.
This was yesterday and I open a support ticket (13347176).
I hope this can be taken care of soon and the pending charges will disappear. I'll just have to buy these games from a 3rd party even though I'll miss out of the Black Friday sales currently on. It's a shame.

[ubi-smash]

Hey Dturner_tg4, I am sorry for the difficulties with your purchase. I have looked into your ticket (13347176) and ensure that your case was routed to the appropriate team to help review this further with you. Please know that they are much busier than normal due to higher contact volume, I assure you they will get back to you as soon as they look over your case. Thank you for your patience in the meantime!

[Ezi04ldit0re]

i Got double charged and i cant even use it

[Ubi-Redbeard]

Hello [B]Ezi04ldit0re,

Sorry to hear that.

Could you confirm what you were double charged for?

[WeebMan29]

I was charged double for the Assassins creed games that I bought, should have paid out £80.65 once, but I was double-charged paying a total of £161.30. I want my 80.65 extra pay back please, I am not impressed with how I paid twice when it should have been once.

[Sleiman90]

I just bought ubisoft+ to play valhalla and all was fine until i see i have double charge of 14,99dollars on my account and the money is gone!
I want refund for the double charge!

i did Case Reference # 13454954 and nothing yet!

[MyBumCrusty]

I bought ghost recon breakpoint because it was on sale. Got charged twice, requested a refund on the second charge but nothing.

[UbiKobold]

WeebMan29: Hello! I am sorry that you were charged twice for your Assassin's Creed Order! When looking at your account, I am only seeing one transaction. Since only one is showing, you should receive a refund for the duplicate purchase within 7-10 business days from the Order date. However, I apologize for any trouble that this may have caused.

Sleiman90: Hey there! Since you were charged twice for one subscription, you should receive a refund within the next 7-10 business days for the duplicate purchase. Also, please check out our site here for more information on the duplicate charge of the Ubisoft+ Subscription. >> https://ubi.li/Ihlmj << Thank you for your patience, and I am sorry for any inconvenience in the meantime.

MyBumCrusty: Hey! When viewing your account I can see both transactions that you are referring to. You mentioned that you contacted our Store team with a refund request. Can you provide your case number? I would like to make sure your case has been sent to the appropriate team. Thank you, and sorry that this has occurred!

[Krytern]

This issue has been happening with Ubisoft for years.

It is unacceptable to charge us twice, keeping one of the payments frozen. Other services do not do this and I did not give permission for them to charge me the second time.

Some of us need that money and Ubisoft are holding it hostage, without permission.

Where is our compensation?

[UbiDork]

Krytern: Hey there, Krytern! Thanks for posting about this. I looked into your recent ticket ( 13476270 ) and I did see that you are referring to the Authorization Hold that was applied when you attempted to subscribe for Ubisoft+. Please know that this is applied to your payment option as a temporary charge to ensure that the payment method is viable for the subscription service! In order to subscribe you need to make sure you have funds available for both the Authorization hold and the subscription. Once the subscription transaction successfully processes, the authorization hold is returned within 5-10 business days.