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  1. #1

    Charged TWICE on my credit card

    On 23/12/2016 I made a purchase on Ubisoft store for Assassin's Creed Sliver and Bronze. Later I found out that ubisoft have charged TWICE on my credit card (VISA) for the same purchase. I want my money back. Thank you.
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums,

    Please create a Ticket with our Support site from here, so they can get this sorted out for you.

    Thanks!
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  3. #3
    I got charged twice for two games for $54
    Im calling tomorrow because their phone line isnt open right now
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  4. #4
    UbiMorning's Avatar Community Representative
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    Hi Geekamo! I'm sorry to hear about your purchasing issues with the Ubisoft store. I do see that you had a ticket open about this issue. Were you able to resolve it?
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  5. #5
    This actually happened to me just now...
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  6. #6
    UbiMorning's Avatar Community Representative
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    We're sorry to hear that Liinux-TGC. I can see that you already have a ticket open about this issue. I have passed it onto your regional shop team for assistance.
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  7. #7
    this just happeneed to me aswell lol.
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  8. #8
    UbiMorning's Avatar Community Representative
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    Hey there! I have moved this thread to the Uplay technical forum. @TheQwertyQarrot Are you referring to your ticket regarding your Siege purchase?
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  9. #9
    my card was charged twice for Assassin's creed odyssey season pass. This is like unacceptable where do I submit a ticket?
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  10. #10
    UbiMorning's Avatar Community Representative
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    @omarbalouch You can submit on here.
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