[PC]Keyboard and controller stop working | Forums

[Sewolf1209]

I am attempting to play the Beta, and the initial "Press Any Key" menu comes up and I can move ahead using my controller, but from there on I am unable to skip the initial cutscene using either my controller or keyboard. Once the scene is over (as this is the first time I am playing this) I am presented with the faction selection screen, but cannot make any choices or even scroll between the three. Nothing seems to work on either my keyboard or controller at this point aside from ALT-TAB.

I have run Uplay regularly. I have run it as an Admin. I have pressed Play for the beta on Uplay with my controller and keyboard. I have waited to turn on my controller until the Press Any Key screen. Nothing has worked so far, please assist.

Win 7
XB-360 controller

[Sewolf1209]

So OP was during the Open Beta, and now the game has released and I am still having this issue. I have kept my peripherals plugged in and statrted the game, but I have also done it as recommended with just the mouse and keyboard and it is still not working. Any resolution Ubi Devs?

[Sewolf1209]

I have uninstalled my pre-download and reinstalled the game to test if that was the issue, with no joy. I'd kinda like to play the game I spent $100 on,

[TheDisturbedDog]

Hey I am having the exact same problem as you do. Except for using Windows 10 and playing on my One S Controller.

[Sewolf1209]

Hey I am having the exact same problem as you do. Except for using Windows 10 and playing on my One S Controller.

The gentlemen sent me the following steps, if the recommended ones didn't work for you. Also, I recommend contacting their support so that there's a paper trail of the issue.

Kermit J @Ubisoft Support wrote: Feb 14, 2017 at 06:09 PM EST
In order to fully troubleshoot the problem that you are having, please try the steps below:

1. Disabling your background applications:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.

2. Clearing your temporary files:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.

4. Make sure that any antivirus or firewall software on your system is disabled.

5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/w...indows-updates

[TheDisturbedDog]

Thanks for the tips.

I completely reinstalled Uplay and updated all drivers.

It's working now.