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Member
Yeah... man, this will be the most polished track i will ever push out... i even make sounddesign lol
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Community Developer
Hey everyone,
I wanted to drop in with an update on this issue. As I'm sure you are aware the problem is still ongoing. Our investigations into the issue are ongoing as well. We have people here at Redlynx studio as well as people from the Ubisoft network team looking into this problem. While we have not yet nailed down the cause of this issue there are a few pieces of information we've discovered (including a potential workaround) that I wanted to share with you.
Time
I'm sure you noticed that there are still new tracks going up so the issue is not the same for everyone. What we've discovered is that the issue is more common at times when server activity is higher. At 6am GMT our engineers have no problem uploading tracks but by 10am GMT the issue is there. This points to server load being a part of the issue but so far our attempts to address this have not fixed the problem.
Workaround: Until the issue is resolved if you attempt to upload your track early in the morning in the EU or late at night in the US you could have more luck getting a successful upload. I don't have an exact time frame but as mentioned at 6am GMT (when our engineer arrives to work) we've had a 100% success rate uploading tracks, by 10am GMT the issue is more common.
Try Again
It was previously suggested that making multiple attempts might be a usable workaround but based on the feedback I've heard it seems that the time of day is probably the deciding factor to whether or not this is successful. If you make multiple attempts to upload with no luck we recommend trying a different time of day.
My Tracks
A few of you have noticed a bunch of the same My Track being uploaded to TC. This is actually one of our engineers running tests. We'll be more active about removing his test tracks so that they don't clog up TC.
Thank you for your patience as we continue to investigate the error and thank you to everybody who's shared their experiences.
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Community Developer
Hey everyone,
I wanted to drop in with an update on this issue. As I'm sure you are aware the problem is still ongoing. Our investigations into the issue are ongoing as well. We have people here at Redlynx studio as well as people from the Ubisoft network team looking into this problem. While we have not yet nailed down the cause of this issue there are a few pieces of information we've discovered (including a potential workaround) that I wanted to share with you.
Time
I'm sure you noticed that there are still new tracks going up so the issue is not the same for everyone. What we've discovered is that the issue is more common at times when server activity is higher. At 6am GMT our engineers have no problem uploading tracks but by 10am GMT the issue is there. This points to server load being a part of the issue but so far our attempts to address this have not fixed the problem.
Workaround: Until the issue is resolved if you attempt to upload your track early in the morning in the EU or late at night in the US you could have more luck getting a successful upload. I don't have an exact time frame but as mentioned at 6am GMT (when our engineer arrives to work) we've had a 100% success rate uploading tracks, by 10am GMT the issue is more common.
Try Again
It was previously suggested that making multiple attempts might be a usable workaround but based on the feedback I've heard it seems that the time of day is probably the deciding factor to whether or not this is successful. If you make multiple attempts to upload with no luck we recommend trying a different time of day.
My Tracks
A few of you have noticed a bunch of the same My Track being uploaded to TC. This is actually one of our engineers running tests. We'll be more active about removing his test tracks so that they don't clog up TC.
Thank you for your patience as we continue to investigate the error and thank you to everybody who's shared their experiences.
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Community Developer
Hi again,
Since this issue is ongoing and affecting all platforms we've created a Master Post so players on all platforms can find the latest information on the bug.
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Community Developer
Hi again,
Since this issue is ongoing and affecting all platforms we've created a Master Post so players on all platforms can find the latest information on the bug.