KTM Bike removed. Entering garage crashes the game. | Forums

[AvramBakalina]

Same problem BTW I got the same response from the support - yeah, you are not the only one, we are working, etc. So far no progress

[CaptainWeelie]

Hi guys - we're aware that some of you have concerns with garage freeze currently. This issue has been resolved at our end but unfortunately the fix will only be reflected by the next update(should be out by 1st week of March). Until then you could try keeping your phone on Airplane mode with WiFi on - with this you'll be able to enter the garage smoothly.

I know this is an inconvenience for you all but I'd request you to please be patient until then

[CaptainWeelie]

Hi guys - we're aware that some of you have concerns with garage freeze currently. This issue has been resolved at our end but unfortunately the fix will only be reflected by the next update(should be out by 1st week of March). Until then you could try keeping your phone on Airplane mode with WiFi on - with this you'll be able to enter the garage smoothly.

I know this is an inconvenience for you all but I'd request you to please be patient until then

[stormius77]

Thanks http://forums.ubi.com/member.php/1902461-CaptainWeelie

I'm very happy for the freezing bike shop solution, it is now possible to upgrade again.
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Until then you could try keeping your phone on Airplane mode with WiFi on - with this you'll be able to enter the garage smoothly.
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THUMPS UP👍

🇳🇱 Stormius77

[jurandajr]

Meanwhile we cant do any upgrade in none bike, please fix it!

[moofecker]

captianwheelie - to me it looked like an issue with the uplay saved data. if i transfer to a different android device then it replicates the problem exactly.

i would have thought the solution was for the users upplay data to be updated to indicate the the bike was upgraded properly and then they download that uplay data from the server.

in my case everything works perfectly except for when i try to scroll across to the KTM rally in the garage. are you confident that an in-game fix is definitely going to solve it, as opposed to needing to modify user's uplay data

[moofecker]

captianwheelie - to me it looked like an issue with the uplay saved data. if i transfer to a different android device then it replicates the problem exactly.

i would have thought the solution was for the users upplay data to be updated to indicate the the bike was upgraded properly and then they download that uplay data from the server.

in my case everything works perfectly except for when i try to scroll across to the KTM rally in the garage. are you confident that an in-game fix is definitely going to solve it, as opposed to needing to modify user's uplay data

[Diego122009]

After a few days trying and upgrading my KTM, it's gone. Now two parts of it are missing and has lost all the upgrades, obviously...
The only automatic solution I can think of is that they give back the KTM to all players that would have earned it looking at the rankings of the KTM tournament, supposing they still have this data and that they aren't corrupt as our current data.

[stormius77]

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Update
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Thnx for the great support, my problem has been fixed (hopefully yours to).

This mail I received recently, where the ktm rallybike has been given back and gain access to upgrade, also no more garage issues.

Thumps up Ubisoft escalation team and support.

COMMUNICATION HISTORY
michael @Ubisoft Support wrote: 27/02/2017 @ 12:44
Hey Rider,

Thanks for contacting Ubisoft Customer Support. My name is Mike and I would firstly like to apologise for the delay in getting back to you. I would just like to let you know I have manually placed the missing items on to your account, and once you sync with the save file on the server these items will be available for you to use.

If you have any more issues or this issue is not resolved, please feel free to contact our support team again and we would be more than happy to help. I would recommend opening a new ticket from within the game as this places the player id we need on to your ticket automatically.

Regards,
Mike
Ubisoft Escalation Team.