KTM Bike removed. Entering garage crashes the game. | Forums

[Splapster]

Hello,

I have lost access to my recently acquired KTM bike. Whenever I enter the garage, the game crashes.

The following steps led to this:

1. Upgraded parts of my KTM bike
2. Exited the garage
3. The game asked me to use local or server save
4. I chose server save, since I apparently had 5 more gems there (haven't used 5 gems recently)
5. Reentered the garage, it claimed upgrades were done (only upgraded the KTM bike)
6. The game attempts to scroll to the KTM bike to let me complete the upgrade
7. Apparently I don't own it anymore, so the game crashes. Bike is not available for use anymore either.

How do I get a working save state with my KTM bike back?

Thank you for your help in advance.

[nikosreds]

had 5 extra gems on the server side and synced, now the KTM 450 rally is gone

[xLUSUx]

Same problem here

[trinitones]

Yup. Seems like a common problem. I've gone through support so they know about it.

[jjgolding]

I've got exact same problem. Can't upgrade any bikes now. Uninstalling doesn't help

[sinKboat]

Same problem here...

[C4jdik]

Same problem

[GER-Done73]

Same Problem (on IOS)

[wafflesrus2014]

Also have the same problem. Has their been any suggested fix or timetable?

[stormius77]

#####Update######
Hi stormius77,

I'm also truly sorry to hear that troubleshooting steps didn't work

Unfortunately at this time you are not the only player experiencing this. A few players have reported the same issue and we have reported this to our game developers. We are forwarding all information regarding our players device model and operating system version, to assist them solving this issue.

We have also forwarded our players concerns regarding not being able to play. But please note that solving this issue is not a quick process, because altering any part of the game can lead to more issues arising, instead of solving the ones at present.

In the meantime, unfortunately, I have no further troubleshooting steps to offer that may help with this issue. I'm really sorry for that. Please rest assured that when there are news regarding this, all players will be informed in our Forums and Facebook.

For further updates please keep an eye on our Facebook and Forums:

https://www.facebook.com/trialsfrontier.game/

http://forums.ubi.com/forumdisplay.p...RIALS-FRONTIER

For any other question regarding our games please don't hesitate to contact us again. We'll be here for you!

Kind regards,

Helena
Ubisoft Customer Support
You wrote 10/02/2017 @ 20:52
The following information can be found in the attachment files:

- Screenshot of your Garage
- The make and model of your device
- The current operating system.
- Available free space on device

Also the screenshot result from the KTM 450 Rally challenge.

Regards,

Rob
You wrote 10/02/2017 @ 16:58
Thanks for the quick response.

Meanwhile my garage is crashing everytime I enter, the game stops automatic. Then I send the error log and the game restarts.

Making screenshots there for can be difficult.

The steps given to troubleshoot didn't work for me.

I will try to make all necessary info available.
MariaHL @Ubisoft Support wrote: 09/02/2017 @ 14:19
Hi stormius77,

Thank you so much for contacting us, my name is Helena and I will be assisting you today.

On the first place I would like to apologize for the time we took to reply to your query.

I am also truly sorry that you lost your KTM 450 Bike , this is not ok at all, as this is one of my favourite games and I get sad every time I hear someone is not being able of playing it 100%

I will send you a few troubleshooting steps and I hope this helps on sorting this out. If by any chance they don't, please provide me the information bellow, so we can look at this matter closely.

Here they go:

*Please note the following steps may differ slightly depending on your device.

- Please make sure your device is updated to the latest firmware.
o You should be able to check for a software update by accessing your phone system settings.
o You may wish to consult your device handbook for further instructions.

- Please ensure your app is updated to the latest version.
o Access ‘Google Play Store’
o Press the menu button and select ‘My Apps’
o If there is an update for your app it should be listed here, tap the app to install it.

- Try restarting your device.
o Hold down the power button and select ‘Restart’

- Please disable 'Power Saving' mode if your device has this feature.

- Close down any other background apps before accessing your app.
o Access your devices ‘Task Manager’
o Go the ‘Active’ or ‘Running’ tab
o Close down your applications from here.

- Please try accessing the app with a full battery.

- Please set the device to ‘Airplane Mode’

The following steps are connectivity related:

**Please note the display may look different depending on the android device you are using as well as the operating system. However, all steps given are generic and you should be able to reproduce them on any device.

1) Please forget the wifi settings. This can be done by going to your wifi menu, holding down on the network you wish to forget and then pressing forget network. After doing this, please re-add the network and try to join it.

2) If this doesn’t work, please trying connecting to another wifi network if possible to see if the issue lies with the network you are on.

3) Failing this, please restart the device. This can be done by holding down the lock button and then pressing the restart option

4) If this fails, please try power cycling the device and the router. This is done by powering off the android device, then removing the power to your router. Leave both devices off for about 2 minutes then return the power to your router. Once the router has settled down, turn on your android device and attempt to join your wifi network if it doesn’t join automatically.

If this does not resolve your issue, please provide me with:

- Screenshot of your Garage
- The make and model of your device
- The current operating system.
- Available free space on device

I really hope this helps, and if in the meantime you have any other questions or doubts, please get back in touch. We'll be here for you!

Kind regards,

Helena
Ubisoft Customer Support
You wrote 08/02/2017 @ 22:35
I added an attachment with the stats screenshot from the KTM rally.

To show how much I enjoy the game.
You wrote 08/02/2017 @ 12:01
Hello,
After my login the ktm rally bike is gone and when looking in the bike shop 2 parts are missing. Also my upgrades on the ktm bike are gone.

Greetings,

Rob

[Device]
commercial name:HTC -- HTC 10
android version:3.18.31-perf-g9ec8cbc(857212.4)
android API Level:24
device:htc_pmeuhl
model:HTC 10


[ID Mapping]
UPlay App ID:1c91448e-c62e-45ec-b97b-898dc967f2c1
UPlay Player ID:f9949e0d-ab0a-499e-8ae1-b46e78f20e8a
In Game Player ID:f9949e0d-ab0a-499e-8ae1-b46e78f20e8a