1. #31

    justdancenow app was crashing!

    Hi guys, I got a problem on my justdancenow app which it was long-loading and could not access into it at all. I tried to re-download and restart my iphone several times but this's still not work. I use iPhone 6s with iOS13.3.

    Anyone has experinced this before? please feel free to share with me. Many thanks
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  2. #32

    Same issue

    I’m using 6s iso 13.3. I have the same issue. I updated to the latest version, closed all background apps, only open just dance now. But open page seems loading forever, couldn’t even go further. I just purchased 1 year subscription , only used twice. Any resolution ?
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  3. #33

    Ready to exercise, but doesn’t work!

    The program loads on my phone and then starts to load on my TV. After I pick a song, it acts like it is loading and then an error pops up that says that I need to try to connect once again. I have restarted my Internet, restarted my phone, looked for updates to the app in the App Store and I have found nothing that will fix this. I contacted Ubisoft via email and I’m very frustrated Because it takes me a lot to exercise so, now that I’m ready, I really need this app to work. any suggestions out there?
    ( I am using an iPhone 8 and I have a year subscription.).
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  4. #34

    Crashes on splash screen at “play”

    I have an iPhone 11 Pro Max and in the past few days (5 or so), it’s crashing almost every time... but during the last 24 hours it’s crashing EVERY time.

    Any workaround because I have it linked to the iOS Apple Health App - use it to track exercise and share information with my doctor.... I’ve improved on my “active energy” month-over-month for 5 months so far and only lack LITERALLY - doing one or two more songs to ensure my February Report does the same... trying to keep (with proof) my commitment to my doctor and so playing those 1 or 2 More songs in the next 8 hours is very personal to me. Not the end of the world, but after working hard for this many months just to have an app crash issue ruin it... not at all ideal and a huge disappointment!!
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  5. #35

    Just Dance Now not connecting on Apple TV

    I used my Just Dance Now two days ago through my Apple TV and today it does not connect. Keeps on a loop of connecting or sometimes it stops and the retry now button does not work. Can you please fix it?
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  6. #36

    Keep disconnecting and connecting

    It’s at least frustrating....
    Same behaviour here. Keeps disconnecting every 30 secs ... no matter what I tried the same behaviour for 3 days now .
    Can we have any feedback here ? It seems an Apple TV app serious bug!
     1 people found this helpful
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  7. #37
    I have been using the application for a year on apple tv without any problems but it has been shutting down for the last week. What is the reason?
    I deleted app and install it again, but nothing has changed. My daughter's records were also deleted.

    please fix this issue
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  8. #38
    Having the same problem this is not the first time !!!! I got this.
    Originally Posted by thiratcharee Go to original post
    Hi guys, I got a problem on my justdancenow app which it was long-loading and could not access into it at all. I tried to re-download and restart my iphone several times but this's still not work. I use iPhone 6s with iOS13.3.

    Anyone has experinced this before? please feel free to share with me. Many thanks
    Share this post

  9. #39

    Apple TV not loading again

    Why does this happen so often!!! We should get our money back
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  10. #40
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hello everyone,

    If continuing to experience issues with the Just Dance Now application, can you please provide me with the following information:

    - Device in use

    - OS version

    - Application version number

    - Any error codes you're seeing

    I'll then be able to investigate further as to any reported issues, and possible causes. Thank you.
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