I am having exact same issue just before we host a bunch of kids for a New Years celebration...Originally Posted by IEatAshDaily Go to original post
Please update here if you have any resolution which I can try! thanks in advance
Ubi-OneX: Hello, thanks for contacting Ubisoft Live Chat Support. My name is Ubi-OneX and I’ll be assisting you today. Please allow me a few moments to look into your case.
Ubi-OneX: Sorry to hear about this issue with the Just dance app. Let me look into this.
Ubi-OneX: Ok so in such situations what I would recommend is to do the following:
- make sure the device is updated to the latest firmware.
- ensure their app is updated to the latest version
- restarting the device
- close down the app via the Home screen and restart it.
- close down any other background apps and restart the app.
This should help with crashes on such devices.
"This generic answer did not help at all" Tried them all still not working
Dear support, what changed? Was it the recent update pushed out? Was there any recent tvOS updates? (Hint: no). Did everyone else’s hardware become corrupted at the same time? Telling everyone, “did you try turning it off and in again?” Is frustrating because it’s condescending and unhelpful.
Please acknowledge there’s a problem and provide updates and estimates of resolution