1. #1

    Just Dance Now (AppleTV) Won't Load - 4 days so far

    For the 4th day in a row, Just Dance Now won't load using our AppleTV. ALL other apps work and we've tried rebooting the AppleTV several times. I reached out to UbiSoft "support" and they told me to log in and get my dancer ID. OMG!!!!!! Log in?! I already mentioned I cannot log in! Anyone else having issues accessing this game? I'm ready to cancel my subscription for non-functional services. Hmmmm maybe if I tweet and everyone I know retweets I can get some real technical support...
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  2. #2

    Having the same issue, since Tuesday. Also ready to cancel subscription. This happened to me a year or so ago, lasted 2 months. Ended up cancelling and fighting for a refund. Thought that the issue was resolved, so I re-subscribed a month ago. Sucks.
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  3. #3
    Ubi-KitKoumal's Avatar Community Manager
    Join Date
    Nov 2016
    Location
    @KitKoumal
    Posts
    325
    Hello everyone,

    We're sorry to hear that you're facing such issue. This appear to be a technical issue, I would advice you to reach out to our support in order to receive a more in depth and technical guidance. You can contact our support just here.

    We apologise for the inconvenience.

    Cheers,

    KitKoumal
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  4. #4

    I have been having this issue for weeks now. Its not loading and if it does load more than half of the songs I purchases through the VIP subscription don't show up at all. This is a joke, how can they not of fixed it yet! I have been reaching out to the support team and keep being told that the issue has been sent to the responsible team member for further investigation. That was on Feb. 2nd and still NADA!!
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  5. #5

    Just Dance Now won't launch on Apple TV

    I'm having the same issue as many others, I've rebooted the Apple TV several times hoping to fix the issue but Just Dance Now is unable to properly launch, it just keeps crashing and taking me to the main menu. I contacted online support but they said they could not help me with the problem and created a ticket for the issue. If it can't be fixed, I'd expect they would want to provide me with a refund. My daughter loves this app so it would be a total bummer if Ubisoft didn't provide a fix for this issue. I've already spent a lot of time trying to resolve this, I never thought I would need to create an account, password, remember our unique Avatar name, I didn't pay too much attention when we purchased from iTunes, I just assumed it would work.
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  6. #6

    Unable to load just dance

    When opening just dance get message saying update to latest version but keep getting stuck in a loop when trying to update. Removed the app from the Apple TV to see if it would install the latest but back to the same loop of trying to update. Help...
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  7. #7

    The same problema

    I have exactly the same problem. Show me that have to update and it is not updated in any way.
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  8. #8

    The same issue.. money for nothing!

    Yeees, we have the same problem. Can't start the Just Dance Now app, only tells us to update the app and it doesn't work!! Where is our money? Give us the money back! No dance, no money. Or fix the f@#king app!!
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  9. #9
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
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    U.S.
    Posts
    16,574
    Hi everyone,

    We appreciate you bring this to our attention. JD Now is facing an issue on AppleTV, game is unavailable currently. We are working on it and will give you more info as soon as possible. We apologize for the inconvenience.
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  10. #10

    Solution: Just Dance Now won't launch on Apple TV: FIXED!!!!

    RUN UPDATE for "Just Dance Now" via the Apple TV.
    HOW TO: Go to Apps icon / Purchased Apps / Just Dance Now / Choose Update
    My Just Dance Now kept crashing so I called Apple and they got it up and running, you just need to run the update for this app. Hope this helps everybody.
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