Please follow the steps below to improve your Multiplayer experience:

1) Determine NAT type
If you are receiving connection issues, start by testing your network connection with the following steps:
A. Start the PS4 console.
B. Open the [Settings] menu.
C. Select [Network].
D. Select [Test Internet Connection].

If this test shows your connection as NAT type 2 or 3 then you most likely have some sort of interference within your connection to the online servers.

There are three possible NAT types:
- NAT Type 1 has no restrictions and will be able to connect with any other players.
- NAT Type 2 will have some restrictions and will be unable to communicate or play with users with a strict NAT.
- NAT Type 3 may not be able to join or communicate in certain game sessions. Average matchmaking wait times can be affected.

If your NAT type is Type 2 or Type 3, please try the steps below:

1. Restart your network hardware. Turn off your PS4, modem and router and wait 15 - 30 seconds.
2. Fully power up your modem.
3. Fully power up your router.
4. Turn on your PS4 and test the network connection again.

2) Forwarding Ports
If you still have trouble then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

Game Ports:
UDP: 3658

PlayStation Network Ports:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website. This FAQ can be helpful for configuring ports. If this does not solve your problem, try placing your PlayStation 4 in the DMZ of the router or establishing a direct connection to your modem and retry.

Still having issues?
If you continue to have trouble after completing the above steps, please contact support and include a full description of your problem along with any error messages you may have received. If possible attach the screenshot of the error message, if any occurs. You can contact us by clicking here.