1. #1

    I lost my KTM 450 Rally

    Hello,
    I get my KTM after the event updated it. Today when an update is finished, I tried to enter to the garage but the game crash.
    I cant select this motorbike for tier2 tracks.
    Please, how can I recover the KTM?
    Thanks you!
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  2. #2
    stormius77's Avatar Junior Member
    Join Date
    Dec 2016
    Location
    Netherlands, Sittard
    Posts
    8

    Lost my ktm bike

    I also lost my ktm bike after earning it during the ktm event.
    I was upgrading the bike and during the request to save on server or locally on my device. After choosing my bike was gone, also a few peaces of the agent bike got lost.
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  3. #3
    stormius77's Avatar Junior Member
    Join Date
    Dec 2016
    Location
    Netherlands, Sittard
    Posts
    8
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    Update
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    Thnx for the great support, my problem has been fixed (hopefully yours to).

    This mail I received recently, where the ktm rallybike has been given back and gain access to upgrade, also no more garage issues.

    Thumps up Ubisoft escalation team and support.

    COMMUNICATION HISTORY
    michael @Ubisoft Support wrote: 27/02/2017 @ 12:44
    Hey Rider,

    Thanks for contacting Ubisoft Customer Support. My name is Mike and I would firstly like to apologise for the delay in getting back to you. I would just like to let you know I have manually placed the missing items on to your account, and once you sync with the save file on the server these items will be available for you to use.

    If you have any more issues or this issue is not resolved, please feel free to contact our support team again and we would be more than happy to help. I would recommend opening a new ticket from within the game as this places the player id we need on to your ticket automatically.

    Regards,
    Mike
    Ubisoft Escalation Team.
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