Golden tickets not received after successful purchase | Forums

[KrazFTW]

Hello!

I bought the biggest option of golden tickets... It said payment successful and immediately after that it stated unable to connect. I closed the game and logged in again and guess what? I have zero golden tickets... i want my 1100 golden tickets back

There is an open case at the Ubisoft Support, but seems no one cares as there is no response for more than a week already.

My in-game username is KrazFTW

[CagBall]

Email the Play/Apple store with your receipt and they will refund the purchase.

[KrazFTW]

That was the plan, but when i saw the in-game notification about posting bug reports on the forum i decided that i must to try it out. It's just .. i don't want to report my favorite game for terms violation and fraud behavior.

[KrazFTW]

Well, turns out that refunds are only available for 48 hours after the purchase, after that period its up to the developer's decision... As citizen of the European Union i can try legal procedure which can take from few months to years...

[KrazFTW]

I just noticed that the golden tickets are restored. So i consider this as resolved. Thanks!