Junior Member
Now it will be Interesting...
I research step 4 at ktm 450 and it finish now.
If i go to garage it springs always to the ktm, but i can´t click because there the 2 cards lost. If i try to click the game closed.
The Support with the Ticket Number 04308027 can´t help and is uncompetent.
Thx Ubisoft....
Junior Member
####Update####
Hi stormius77,
I'm also truly sorry to hear that troubleshooting steps didn't work
Unfortunately at this time you are not the only player experiencing this. A few players have reported the same issue and we have reported this to our game developers. We are forwarding all information regarding our players device model and operating system version, to assist them solving this issue.
We have also forwarded our players concerns regarding not being able to play. But please note that solving this issue is not a quick process, because altering any part of the game can lead to more issues arising, instead of solving the ones at present.
In the meantime, unfortunately, I have no further troubleshooting steps to offer that may help with this issue. I'm really sorry for that. Please rest assured that when there are news regarding this, all players will be informed in our Forums and Facebook.
For further updates please keep an eye on our Facebook and Forums:
https://www.facebook.com/trialsfrontier.game/
http://forums.ubi.com/forumdisplay.p...RIALS-FRONTIER
For any other question regarding our games please don't hesitate to contact us again. We'll be here for you!
Kind regards,
Helena
Ubisoft Customer Support
You wrote 10/02/2017 @ 20:52
The following information can be found in the attachment files:
- Screenshot of your Garage
- The make and model of your device
- The current operating system.
- Available free space on device
Also the screenshot result from the KTM 450 Rally challenge.
Regards,
Rob
You wrote 10/02/2017 @ 16:58
Thanks for the quick response.
Meanwhile my garage is crashing everytime I enter, the game stops automatic. Then I send the error log and the game restarts.
Making screenshots there for can be difficult.
The steps given to troubleshoot didn't work for me.
I will try to make all necessary info available.
MariaHL @Ubisoft Support wrote: 09/02/2017 @ 14:19
Hi stormius77,
Thank you so much for contacting us, my name is Helena and I will be assisting you today.
On the first place I would like to apologize for the time we took to reply to your query.
I am also truly sorry that you lost your KTM 450 Bike , this is not ok at all, as this is one of my favourite games and I get sad every time I hear someone is not being able of playing it 100%
I will send you a few troubleshooting steps and I hope this helps on sorting this out. If by any chance they don't, please provide me the information bellow, so we can look at this matter closely.
Here they go:
*Please note the following steps may differ slightly depending on your device.
- Please make sure your device is updated to the latest firmware.
o You should be able to check for a software update by accessing your phone system settings.
o You may wish to consult your device handbook for further instructions.
- Please ensure your app is updated to the latest version.
o Access ‘Google Play Store’
o Press the menu button and select ‘My Apps’
o If there is an update for your app it should be listed here, tap the app to install it.
- Try restarting your device.
o Hold down the power button and select ‘Restart’
- Please disable 'Power Saving' mode if your device has this feature.
- Close down any other background apps before accessing your app.
o Access your devices ‘Task Manager’
o Go the ‘Active’ or ‘Running’ tab
o Close down your applications from here.
- Please try accessing the app with a full battery.
- Please set the device to ‘Airplane Mode’
The following steps are connectivity related:
**Please note the display may look different depending on the android device you are using as well as the operating system. However, all steps given are generic and you should be able to reproduce them on any device.
1) Please forget the wifi settings. This can be done by going to your wifi menu, holding down on the network you wish to forget and then pressing forget network. After doing this, please re-add the network and try to join it.
2) If this doesn’t work, please trying connecting to another wifi network if possible to see if the issue lies with the network you are on.
3) Failing this, please restart the device. This can be done by holding down the lock button and then pressing the restart option
4) If this fails, please try power cycling the device and the router. This is done by powering off the android device, then removing the power to your router. Leave both devices off for about 2 minutes then return the power to your router. Once the router has settled down, turn on your android device and attempt to join your wifi network if it doesn’t join automatically.
If this does not resolve your issue, please provide me with:
- Screenshot of your Garage
- The make and model of your device
- The current operating system.
- Available free space on device
I really hope this helps, and if in the meantime you have any other questions or doubts, please get back in touch. We'll be here for you!
Kind regards,
Helena
Ubisoft Customer Support
You wrote 08/02/2017 @ 22:35
I added an attachment with the stats screenshot from the KTM rally.
To show how much I enjoy the game.
You wrote 08/02/2017 @ 12:01
Hello,
After my login the ktm rally bike is gone and when looking in the bike shop 2 parts are missing. Also my upgrades on the ktm bike are gone.
Greetings,
Rob
[Device]
commercial name:HTC -- HTC 10
android version:3.18.31-perf-g9ec8cbc(857212.4)
android API Level:24
device:htc_pmeuhl
model:HTC 10
[ID Mapping]
UPlay App ID:1c91448e-c62e-45ec-b97b-898dc967f2c1
UPlay Player ID:f9949e0d-ab0a-499e-8ae1-b46e78f20e8a
In Game Player ID:f9949e0d-ab0a-499e-8ae1-b46e78f20e8a
Junior Member
Hey guys,
I just realized today that Im missing 2 piece of the blueprints too :/
I had won all the blueprints, I had built it and try it, but now its gone :/
Is there any solutions now or this is still in progress?
I wanted to make a ticket in game but it says "Some problem occur, try it later" so thats why I came here.
I hope all of us will get what we earned
Sincerely,
Rasillion2015
Junior Member
Hi,
i start the game yesterday, and when I go to the garage I spotted that my KTM bike was missing. I already uploaded it to lvl 2 and now it is gone...
My ingame nick: Marcus_Razzo
Senior Member
All of you try starting your game in Airplane mode.
Junior Member
Just tried it in airplane mode and it didn't crash when I go into the garage but I'm still missing blueprints. I'm hopeful that something will be done to fix this cause so many people are having this same issue.
Junior Member
The KTM 450 bike disapeared from my garage, and know there are 2 missing pieces from the bike. Can you please help fixing this.
Junior Member
/push
Same Problem for me.
KTM gone and 2 Parts missing.
Garage crashes when i try to enter cause it trys to scroll to the non existent KTM which has finished upgrades.
The Symbol for the finished upgrades does appear though. But i cant enter the Garage anymore nor do i have the KTM.
sry for potato english
regards
Junior Member
#############################
Update
#############################
Thnx for the great support, my problem has been fixed (hopefully yours to).
This mail I received recently, where the ktm rallybike has been given back and gain access to upgrade, also no more garage issues.
Thumps up Ubisoft escalation team and support.
COMMUNICATION HISTORY
michael @Ubisoft Support wrote: 27/02/2017 @ 12:44
Hey Rider,
Thanks for contacting Ubisoft Customer Support. My name is Mike and I would firstly like to apologise for the delay in getting back to you. I would just like to let you know I have manually placed the missing items on to your account, and once you sync with the save file on the server these items will be available for you to use.
If you have any more issues or this issue is not resolved, please feel free to contact our support team again and we would be more than happy to help. I would recommend opening a new ticket from within the game as this places the player id we need on to your ticket automatically.
Regards,
Mike
Ubisoft Escalation Team.
Member
If only I could get an update myself ...Originally Posted by stormius77 Go to original post
I made a ticket about me pressing back on the rewards page for the 1st week aswell.
Unfortunately since Jan 22nd I didn't get any update, nor did the "Community Manager" that asked for my ticket number provide any help :/
So it's been a month and a half and I'm just waiting here for my leg 1 rewards to be put into my account as I really wanted to start grinding some tracks with the KTM 450 bike ...
