20% discount with 100 uplay points | Forums

[Aeecto]

You get the discount on everything... preordered Gold Edition with 20% discount too.
Ubisoft even did some advertisement for this game with 20% off by spending 100 uplay points.

[Tillo.]

Aha, but I didn't get the e-mail with the code...still waiting for support's reply...

[Eleanor-Ripley]

How does this actually work on ps4?
Do you buy the game in the ubisoft store and get a code, which is redeemable in the playstation store?
Or do you buy a physical copy which is then shipped of?

[Tillo.]

Dunno about PS4, on PC you click on 20% off discount for 100 U, you get an e-mail with a discount code. You add the code when you are placing the order.
Some where able to apply the code, others couldn't. In my case, no e-mail with discount code after claiming the discount -.-

[iTzBigRed1]

Olivia T (2/2/2017, 3:26:42 PM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Me (2/2/2017, 3:29:49 PM): yes
Me (2/2/2017, 3:33:37 PM): YO Olivia
Olivia T (2/2/2017, 3:33:57 PM): Hello, I understand you are having an issue with a 20% code?
Me (2/2/2017, 3:34:06 PM): yes this is true
Olivia T (2/2/2017, 3:36:58 PM): Okay, I am sorry for the issue. We have been having some trouble with the 20% coupons lately. I have refunded you the Uplay points. You can try to redeem the coupon again but it is very likely that the issue will happen again. My apologies for any inconvenience.
Me (2/2/2017, 3:37:15 PM): ok

literally my conversation with the live chat support...took her 11 minutes to tell me this. -_-

Still kinda bs that every where else but US can use this code.

[Tillo.]

I cannot start a live chat with support, that option is blocked for me.
I hope I don't have to wait for 7 days before getting a reply from them as usual. They took my 100 U but didn't send the mail with the code...
I have never purchased a game through Ubi because it is always more expensive than in other websites.
Finally, YES, from my experience and from what I have heard from my friends and what I read here, ubi support sux, so sad

[Eleanor-Ripley]

I just got an email about a 20% discount on gold edition awell, which puts it at a good price.
But i wont do it if I have to wait for a physical copy to be shipped.

[Tillo.]

After switching countries several times in the ubi support page I could finally get in the queue for live support chat. I'll paste the conversation:

Live Chat Feb 04, 2017 at 09:38 AM EST
Riley B: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
Tillo.: Hello Riley, ok
Riley B: My apologies for any inconvenience. This is a known issue that we're currently investigating and hope to have solved soon. Just to clarify, the 20% off code is not able to be used for items that are already on sale or games that haven't come out yet, or new releases. There has been some confusion regarding that lately, so I just wanted to clear that up.
Tillo.: my problem is that I have redeemed the code but I didn't get an e-mail with the discount code
Riley B: Yeah, that's the issue that we're investigating, I'm crediting your account 100 Uplay points now.
Riley B: Just so you're aware, you would not be able to use the discount on For Honor.
Tillo.: thank you. I have seen people being able to use the discount. why am I not entitled to do so as well?
Riley B: No one is able to use that discount on For Honor.
Tillo.: Ok. If I redeem the 20% off discount again, will I get the discount code by e-mail this time?
Riley B: Probably not.
Tillo.: can you please tell me why?
Riley B: No I cannot, we are investigating the issue.
Riley B: Is there anything else that I can assist you with today?
Tillo.: yes. If I redeem the code but don't get the e-mail, will support reimburse the 100 U again?
Riley B: Yeah we will.
Tillo.: thank you for your assistance
Riley B: You're welcome. Have a nice day.

I will still try to get the 20% off discount and try to apply it to buy For Honor. Will keep you posted

[iTzBigRed1]

Some one is lying to us. If they swearing no one can use the 20% discount for the game, then how are you guys doing it? Literally the same thing these chat customer service people saying. So did you guys REALLY use the code to get the game or you guys trying to make people feel bad or some ****?

[Tillo.]

Ubi store says that I have already applied for the discount and it won't let me apply for it again...
Sorry Ubi I did try to get it from you but I'm going with g2a.