1. #1

    Trial by fire - buy the game , activate key but do not see game on uplay

    Hi, ive bought trial by fire addon and activate it, Uplay say it was added to library but i cannot see it anywhere. If i go to Heroes 7 its show it dlc, but as i remember its stand alone expansion so it should be installed ?right ? if i start heroes 7 it do not show any choice to play trial by fire . How should i install it ?
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  2. #2
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi romeck2010, Trial by Fire is under Addon from the main menu of Heroes VII.

    Kind Regards
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  3. #3
    Ok. Thanks i get it.

    I have one more question. I tried to start Dwarf campaign. i try to change difficulty settings to Heroic but it do not seem to have any influence to game starting resources or enemies/npc strength/quantity. i ve tried all difficulty options (also custom) and it seem that it completely wont work. Is it broken ? some kind of bug ? i remember that exactly same thing was in if im remember 1.7 core game but youve stated that it was fixed ?
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  4. #4

    trial by fire dosnt work

    Hi I have a problem I bought the dlc trial by fire but it does not me I wrote some mails in support of Ubisoft but no one written off. on Uplay me it shows the dlc mam, but when you start the game in the offer as a new campaign is not'm desperate and do not know what to do I tried to delete Catch a few times verify files, but it all sounds like an updated take I play reinstalled but still there dlc not
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  5. #5
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi pesorna and welcome to the forums, you can find Trial by Fire by loading Might & Magic Heroes VII, then choosing addon from the menu.

    Could you let me know your ticket number so I can investigate for you?

    Thanks
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  6. #6

    I have similar problem

    Hi
    I have the similar problem. I buy and activate Trial by Fire. I show this game as dlc in uplay application(on the page Might & Magic Heroes VII basis game), but in the game this addon don't work. Button this campaign is gray. i try to conntact in ubisoft support, but after three weeks, I'm still wait for solution this problem.
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  7. #7
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by gglog1 Go to original post
    Hi
    I have the similar problem. I buy and activate Trial by Fire. I show this game as dlc in uplay application(on the page Might & Magic Heroes VII basis game), but in the game this addon don't work. Button this campaign is gray. i try to conntact in ubisoft support, but after three weeks, I'm still wait for solution this problem.
    Hi gglog1!

    I am sorry to hear you have issues with Trial by Fire and not received a solution yet.

    You should now have a reply in your support ticket from us, please check this and follow the steps.

    Thanks!
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  8. #8
    Hello, as with the prior poster I redeemed a key for Trial by Fire and the Trial By Fire DLC is listed on my Heroes VII page in Uplay but the button is greyed out within the game itself so I am unable to play it. I submitted a ticked a week ago but have not heard back yet. I have tried re-installing and verifying but nothing has worked. Can this please be looked in to? Thanks!
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  9. #9
    It appens to me too, have you fixed it?
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  10. #10
    After a pair of confusing answers, finally, they have told me that they activated the game and now it should show as an independent game. It doesn't appear as an independent game, but at least now I can play the expansion normally.

    So if it happens to you, speak with them with a big dose of patience.
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