1. #1

    -[tvOS10.11] Just Dance 2017 won't Load

    Apple TV (tvOS 10.11)
    Internet connection with LAN ab 40Mbps (Up/Down)
    Just Dance 2017

    Once I launch the game, it goes to "Connecting" and then "Downloading song libary" and and remains standing there! Main screen doesn't launch. Its 2 days already.
    I've made several restarts to ATV, router, modem and re installed the game, nothing helps. All other programs are running normally (Youtube, Music etc.)
    Any recommendations?
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  2. #2
    Ubi-KitKoumal's Avatar Community Manager
    Join Date
    Nov 2016
    Location
    @KitKoumal
    Posts
    325
    Hello copraonu,

    Unless a fellow Just Dancer faced the same issue and can share a solution with you, feel free to contact our support in order to receive a technical assistance here.

    Kind regards,

    KitKoumal
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  3. #3

    [tvOS10.11] Just Dance 2017 won't Load

    Originally Posted by Ubi-KitKoumal Go to original post
    Hello copraonu,

    Unless a fellow Just Dancer faced the same issue and can share a solution with you, feel free to contact our support in order to receive a technical assistance here.

    Kind regards,

    KitKoumal
    Hi I have the same issue did already everything including full erase apple tv nothing is helping in my case is stuck on songs downloading.
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  4. #4

    Unable to connect

    Originally Posted by copraonu Go to original post
    Apple TV (tvOS 10.11)
    Internet connection with LAN ab 40Mbps (Up/Down)
    Just Dance 2017

    Once I launch the game, it goes to "Connecting" and then "Downloading song libary" and and remains standing there! Main screen doesn't launch. Its 2 days already.
    I've made several restarts to ATV, router, modem and re installed the game, nothing helps. All other programs are running normally (Youtube, Music etc.)
    Any recommendations?
    I have pretty much the same thing. I reinstalled the app and it just sits at "unable to connect".

    Anyone? 😕
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  5. #5
    Originally Posted by brcimo Go to original post
    I have pretty much the same thing. I reinstalled the app and it just sits at "unable to connect".

    Anyone? 😕
    Having the same issue here...real bummer for the kids on a snow day.
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  6. #6

    Just Dance Now - unable to connect at startup

    I've also been getting this error for about 4-5 days now. "Unable to Connect" - check your internet connections. Happens at the JustDanceNow (AppleTV app) initial startup screen. My internet is solid and nothing has changed with my internet firewall settings or proxy or anything else. All other AppleTV apps connect fine to the internet.

    And,
    Trying to play via Mac laptop - I get an error - error connecting to server, check internet connection and proxy settings. My wifi settings haven't changed and internet connection is great, like I said.

    Why hasn't Ubisoft issued an trouble announcement on this since it's happening to others too?
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  7. #7
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Please make sure you do get in touch with our Support team so they can troubleshoot this with you.

    Thanks
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