Apple TV (tvOS 10.11)
Internet connection with LAN ab 40Mbps (Up/Down)
Just Dance 2017
Once I launch the game, it goes to "Connecting" and then "Downloading song libary" and and remains standing there! Main screen doesn't launch. Its 2 days already.
I've made several restarts to ATV, router, modem and re installed the game, nothing helps. All other programs are running normally (Youtube, Music etc.)
Any recommendations?
Hello copraonu,
Unless a fellow Just Dancer faced the same issue and can share a solution with you, feel free to contact our support in order to receive a technical assistance here.
Kind regards,
KitKoumal
Hi I have the same issue did already everything including full erase apple tv nothing is helping in my case is stuck on songs downloading.Originally Posted by Ubi-KitKoumal Go to original post
I have pretty much the same thing. I reinstalled the app and it just sits at "unable to connect".Originally Posted by copraonu Go to original post
Anyone? 😕
Having the same issue here...real bummer for the kids on a snow day.Originally Posted by brcimo Go to original post
I've also been getting this error for about 4-5 days now. "Unable to Connect" - check your internet connections. Happens at the JustDanceNow (AppleTV app) initial startup screen. My internet is solid and nothing has changed with my internet firewall settings or proxy or anything else. All other AppleTV apps connect fine to the internet.
And,
Trying to play via Mac laptop - I get an error - error connecting to server, check internet connection and proxy settings. My wifi settings haven't changed and internet connection is great, like I said.
Why hasn't Ubisoft issued an trouble announcement on this since it's happening to others too?
Please make sure you do get in touch with our Support team so they can troubleshoot this with you.
Thanks